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This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative or qualified
electrician should correct all electrical problems. For warranty service, contact your dealer or wholesale
distributor.
TROUBLESHOOTING PROCEDURES
Troubleshooting The Bath System With Electronic Drain
SYMPTOMS
PROBABLE CAUSES
RECORRECTIVE ACTION
1. Whirlpool bath does not
start.
A. Water level in bath is below 350mm.
B. Power
on.
is not
C. User keypad cable loose or damaged.
D. User keypad does not work.
E. Pump does not work.
A. Fill the bath to make water level reach
350mm.
B. Set/reset RCD breaker; check wiring.
C. Check wire connections. If necessary,
replace user keypad.
C. Replace user keypad.
E. Replace pump.
2. Pump stops automatically
within 20 minutes.
A. RCD trips.
A. Correct RCD trips.
A. Replace controller.
A. Check wire connections. If necessary,
replace user keypad.
B. Replace user keypad.
C. Replace the controller.
D. Replace electronic adjustment valve.
3. Pump does not stop
automatically after 20 minutes.
4. Pump does not stop when
massage pump on/off
button on user keypad is
long pressed.
5. Pump operates but can not
adjust massage strength.
A. Controller trips.
A. User keypad cable loose or damaged.
B. User keypad does not work.
B. Replace user keypad.
A. User keypad cable loose or damaged.
B. User keypad does not work.
C. Controller dose not work.
A. Check wire connections. If necessary,
replace user keypad.
D. Electronic adjustment valve does not
work.
6. Pipe cleaning does not
work.
7. Cannot operate or stop
electronic drain.
A. User keypad cable loose or damaged.
A. User keypad trips.
B. User keypad does not work.
B. Controller trips.
C. Pump does not work.
D. Controller dose not work.
C. Electronic drain mechanism
.
does not
work
A. Check wire connections. If necessary,
replace user keypad.
A. Replace user keypad.
B. Replace user keypad.
B. Replace controller.
C. Replace pump.
D. Replace the controller.
C. Replace electronic drain mechanism.
8. The bath cannot overflow.
A. Water level sensor trips.
B.
.
Electronic drain mechanism does not
work
A. Replace water level sensor.
B. Replace electronic drain mechanism.
9. Water level cannot be
maintained after the bath is
filled with water.
A. Water level protector functions.
B. Water level surpasses overflow level.
C. Overflow level is not correct.
A. Lower the water level in the bath.
B. Lower the water level in the bath.
C. Contact customer service personnel of
Kohler to readjust the water level.
1283904-T01-B
