Kohler Co.
19
1274372-A05-C May 2018
TROUBLE SHOOTING
This troubleshooting guide is for general aid only. A Kohler Authorized Service Representative should correct any electrical
problems. For warranty service, contact your dealer or wholesale distributor.
Symptoms
Probable Causes
Recommended Action
1. Toilet does not work
A.
A power failure occurred
.
B. Product is under protected
status.
C. Toilet is OFF.
A. Wait until the power is restored.
B. Turn power off on switchbox and then turn
back on (refer to page 9 diagram).
C. Turn on switch on terminal box (refer to pg9).
2. Toilet does not flush
automatically
3.Toilet does not flush
completely
A. Filter screen is clogged.
B. Insufficient manual button travel.
A. Refer to “ Clean Filter Screen” section.
B. Dismantle water outlet control panel, adjust
manual flush adjustment rod.
4.Clean function does
not operate properly
A. Wait for restoration of water supply.
B. Fully open water supply valve.
C. Turn on switch on terminal box (refer to pg9).
D. Please sit on again or adjust sitting position.
E. Refer to “Clean and Replace Filter Screen”
section.
F. Inspect water inlet hose for any sharp
bending; if it is too sharp, please adjust hose.
5.Flush function stops
during operation
A. Auto stops flush function after 5 min continuous.
B. The seat does not detect any customer.
A. If needed, please press flush button again.
B. Adjust sitting gesture and sit again.
6.Spray function starts
A. The seat is covered by an object or the seat is
wet.
A. Remove object and wipe the seat.
even when unseated
7.Dryer stops working
A. Dryer auto stops after continuous 4 min blowing.
B. The seat does not detect any customer.
A. If needed, please press dryer button again.
B. Adjust sitting gesture and sit on again.
during operation
8.Deodorizer fan stops A. The seat sensor is not detecting the user.
B. Accidently press STOP button during operation.
C. Auto deodorizing function is disabled.
A. Remove object or wipe seat.
B. If needed, sit on again after 2 seconds.
C. Refer to “Remote setting guide” section.
working
9.Unable to open/close A. The seat sensor is not detecting the user.
B. Customer interference during previous cover
swing process.
A. Remove object or wipe seat.
B. Use remote to open/close cover or manual
open/close cover to normal position.
Do not block switch during swing process.
cover
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11
open/close cover
automatically
A. Customer does not enter or leave detecting zone.
B. Remote “auto swing” function is OFF.
C. Toilet is flushing.
A. No water supply.
B. The water supply valve is closed.
C. A power failure occurred.
D. Product is under protected status.
E. Auto flush function is OFF.
A. Wait for restoration of water supply.
B. Open the water supply stop.
C. Wait until the power is restored or check
“Manual Flush” section.
D. Turn on terminal box switch (refer to pg9).
E. Refer to “Remote Setting Guide” section.
A. No water supply.
B. Water supply valve closed or is not fully open.
C. Toilet is in OFF mode.
D. User is unseated or current sitting position is
undetectable by sensor.
E. Filter screen is clogged.
F. Insufficient water supply pressure.
A. Please enter or leave detecting zone.
B. Refer to “Remote setting guide” section.
C. Wait until toilet flush process complete.
12.UV sterilization
process stops
A. Customer sits on seat.
B. The seat is covered by an object or seat is wet.
A. Please close cover and reactivate UV
sterilization and close toilet cover.
B. Remove objects or wipe seat.
11.Night light OFF
A. Night light function is OFF.
A. Refer to night light in “Auxiliary Side Panel
Function” section to turn on night light function.
B. Reduce ambient light and close curtains.
B. Ambient light is too bright.
13.No display on
A. Battery has run out.
B. Wrong battery installation.
C. Remote has not been awakened yet.
remote
A. Change new battery.
B. Re-install battery correctly.
C. Touch remote screen or awake button.
Approach to toilet or sit on seat.
