LEGAL GUARANTEES
Information for the consumer, who is defined as any individual acting for purposes outside of his or her trade, business, craft or
profession.
SDMO Industries
is liable for any conformity issues with your unit under the conditions set out in article L. 211-4 and following of the
Consumer Code and for hidden defects in the sold item under the conditions set out in articles 1641 and following of the civil code.
Under the conformity guarantee:
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you have a period of 2 years from the date your unit was delivered to make a claim under the statutory conformity
guarantee.
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you may choose between repair or replacement of your unit, subject to the conditions set out in article L. 211-9 of the
Consumer Code.
-
you are required to send proof of the existence of the conformity issue with your unit within 6 months of the item's delivery.
This period is extended to 24 months from 18 March 2016; this does not apply to used items.
The statutory guarantee applies independently of the commercial warranty provided by
SDMO Industries
.
You may also decide to implement the guarantee applicable to hidden defects with your unit under the conditions set out in article
1641 of the Civil Code. If there is a hidden defect with your unit, and you are required to provide proof, you may choose between
cancellation of the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code.
Articles of the Consumer Code
Article L211-4
The vendor is required to deliver goods that comply with the contract and is answerable for any non-compliances existing
on delivery.
It is also answerable for any non-compliances resulting from packing, assembly instructions or installation when in the
charge of the latter under the terms of the contract or when carried out under its responsibility.
Article L211-5
To comply with the contract, the goods must:
1. Be suitable for the use customarily expected of similar goods and, if applicable, must:
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match the description given by the Vendor and possess the qualities that the Vendor has presented to the Buyer in the
form or a sample or model;
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have the qualities a Buyer can legitimately expect, considering the public statements made by the Vendor, the producer or
its representative, particularly in its advertising or labeling;
2. Or alternatively, present the characteristics mutually defined by the parties or be suitable for any special purpose desired by the
Buyer which has been made known to the Vendor and which the Vendor has accepted.
Article L211-12
Action arising from a non-compliance is limited to a period of two years from the date of delivery of the goods.
Article L.211-16
When, during the term of the commercial warranty granted to the Buyer when the goods were purchased or repaired, the Buyer
requests a repair from the Vendor which is covered by the warranty, any period of immobilisation of seven days or more shall be
added to the remaining term of the warranty. This period shall apply from the date the Buyer requests that work is performed or
when the goods in question were made available for repair, if this second date precedes the request for the work to be performed.
Articles of the Civil Code
Article 1641
The vendor is bound by the warranty for any hidden defects in the item sold which make it unsuitable for its intended purpose or
which limit the said purpose to such an extent that the purchaser would not have acquired it, or would only have paid a lower price
had they been aware of it.
Article 1648 sub-paragraph
1
The purchaser must instigate action resulting from unacceptable defects within two years of discovering the defect.
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