21
1493623-W2-A
Fault Diagnosis
Warning!
There are no user serviceable components beneath the cover of the
appliance. In the event of a malfunction of the shower, the troubleshooting information
below provides details on possible causes and remedies that may be carried out by
qualified, competent personnel.
Symptom
Start/Stop
Light is ON
or OFF
Power Control
Position
Possible Cause
Possible
Remedy
Shower fails
to operate
OFF
ANY
Isolator switch in the off
position.
Switch on electrical supply via the
pullcord or wall mounted switch.
OFF
ANY
Fuse blown or MCB/RCD
tripped, indicating possible
electrical fault.
Renew the fuse or reset the MCB/
RCD. If fault persists, contact your
installer.
OFF
ANY
Service tunnel or cover
not fitted correctly causing
Start/Stop button to not
operate.
Check case inserts are cut and fitted
correctly. Check services (electrical
or plumbing) are not interfering with
location of service tunnel or cover.
Shower
cycles from
hot to cold
.
ON
ECO/HIGH
Showerhead blocked.
Remove and descale showerhead.
ON
ECO/HIGH
Hose kinked or blocked.
Check hose and replace if necessary.
ON
ECO/HIGH
Water pressure below
minimum required for
shower operation.
Make sure incoming mains water
stopcock and/or shower isolating
valve is fully turned on.
ON
ECO/HIGH
Temperature control or
power control setting too
high.
Turn the power control to Eco or
turn the temperature control until a
cooler temperature is achieved.
Unable to
select a
cool enough
shower.
ON
ECO/HIGH
Due to the rise in mains
water supply temperature,
the power control setting
may be too high.
Turn the power control to Eco or
turn the temperature control until a
cooler temperature is achieved.
Showerhead
dripping.
OFF
ANY
Insufficient water supply
pressure for shut off.
Minimum static pressure to ensure
shut off and prevent dripping is 20
kPa (0.2 bar).
Note:
If other appliances are
operating, static pressure may
drop below 20 kPa (0.2 bar).
Contact local water company.
OFF
ANY
Flow valve faulty.
Replace flow valve.
Low or no
flow.
ON
ANY
Water supply pipework
or inlet filter restricted
by a blockage or partial
blockage.
Flush supply pipe. Clean inlet filter.
ON
ANY
Insufficient water supply
pressure/flow for operation.
Contact local water company.
Supply pressure must be a
minimum of 70 kPa (0.7 bar).
Note:
If other appliances are
operating, pressure may drop
below 70 kPa (0.7 bar).
(Continued)
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