Troubleshooting (cont.)
Music Troubleshooting Table
Symptoms
Probable Cause
Recommended Action
7.
The Media Module can
not connect to an iTunes
server with firewall
software running.
A.
The firewall is not configured
correctly to allow iTunes music
sharing.
A.
Make sure your firewall software is
configured to allow iTunes music
sharing. For a Mac: Open System
Preferences. Select the Sharing icon
and click on the firewall tab. Select
the option
″
iTunes Music Sharing.
″
For a PC: Refer to your
documentation for changing
firewall settings. If running
Windows XP service pack 2, open
″
Security Center,
″
select
″
Windows
Firewall,
″
click on the
″
Exceptions
″
tab, and check to see that iTunes is
enabled. If not, use
″
Add
Programs
″
to enable it. After these
changes have been made, restart
the Media Module by
disconnecting and reconnecting the
AC power.
8.
The Media Module can
not access Windows
Media Connect library.
A.
Windows Media Connect is not
configured for sharing.
A.
Make sure that your computer
containing your music library is
powered ON and Windows Media
Connect is running (icon should be
visible in the task tray). With the
Media Module powered ON and
connected to your network, make
sure that the Media Module is an
authorized device. Launch
Windows Media Connect through
your Control Panel. On the wizard
screen, scroll down the list of
devices. If the Media Module is not
listed, click the
″
Add
″
button at the
bottom of the list. Click on Media
Module, then click
″
OK.
″
It should
show up on the list of authorized
devices. Click
″
Done.
″
Reboot the
Media Module by disconnecting
the AC power from the wall outlet.
9.
The Media Module can
not access the iTunes
library.
A.
iTunes is not running.
A.
Make sure the computer containing
your iTunes library is turn on and
iTunes is running.
B.
iTunes is not configured for
sharing.
B.
In iTunes, be sure to turn on the
″
music sharing
″
option. Go to the
iTunes>Preferences menu or Edit>
Preferences for PC users. In the
dialog box that appears, click the
″
Sharing
″
icon, then check the
option
″
Share my music
″
to enable
sharing on your local network.
C.
iTunes is not responding to
commands from the Media
Module.
C.
Close and restart iTunes on your
computer.
1069764-5-B
8
Kohler Co.
