Troubleshooting
This troubleshooting guide is for general aid only. For warranty service, contact your
dealer, wholesale distributor, or call 1-800-4KOHLER.
Symptoms
Probable Cause
Recommended Action
1. Water leaks
between the
filter head and
the filter
cartridge.
A. The O-rings are
damaged, dirty,
or out of place.
A. Turn off the water supply, and
relieve water pressure. Remove the
filter cartridge and inspect the O-
rings for damage or debris, and
ensure that the O-rings are in place.
Reinstall the filter cartridge, turn on
the water supply, and check for
water leakage.
2. Water leaks at
a tubing
connection.
A. Tubing is not cut
square, or is
damaged or
crimped.
A. Turn off the water supply, and
relieve water pressure. Press in the
collar around the fitting at the leak,
and pull the tubing to remove. Use a
sharp utility knife to cut 1/2" (13
mm) off the end of the tubing.
Reinsert the tubing into the fitting.
Turn on the water supply and check
for leakage.
3. Water leaks at
a threaded
connection.
A. The connection
is damaged or
dirty.
A. Turn off the water supply, and
relieve water pressure. Disconnect
the fitting, and inspect the seal for
damage or debris. Remove any
debris or replace the damaged
fitting. Securely reconnect the fitting,
but do not overtighten. Turn on the
water supply and check for leakage.
Kohler Co.
11
1410821-5-
B
