Troubleshooting
If you have any problems with your television, please check the suggested
solutions below, as these issues may be caused by improper adjustment/setup
rather than a malfunction with the unit. If the problem persists, please contact
the Kogan customer support team.
Problem
Possible Solution
No power
•
Please check the power cord is plugged
in and that the power outlet works.
•
Unplug the power cord and plug it in
after 60 seconds, then restart the TV.
No picture
•
Please check antenna connection.
•
Station may be experiencing problems,
please tune to another station.
•
Please adjust the contrast and
brightness settings.
No sound, or sound is too low at maximum
volume
•
Please increase the volume.
•
Please check if TV is under mute mode
by pressing the MUTE button on the
remote control.
•
Please check sound settings.
•
If external devices are being used,
check their volumes are not set too low
or turned off.
•
If using AVI or Component inputs,
please make sure cables are connected
properly and not loose.
•
If using DVI to HDMI cable, a separate
audio cable is required.
•
Make sure a headphone jack is not
connected.
Good sound but abnormal colour or no picture.
•
Please check antenna connection and
antenna condition.
•
If using Component inputs, please
check Component connections,
incorrect or loose connections may
cause colour problems or cause the
screen to be blank.
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