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If there is still an abnormality after the following checks, to prevent any accident, stop using
the massage chair immediately. Unplug the power cord from the wall outlet and contact
help.Kogan.com for assistance.
Problem
Possible cause/Action
The massage rollers
move up and then
stop.
•
In order not to affect the body, the
automatic timer function will move
the massage roller to the upper end
when the massage is over.
Inevitable in structure,
not abnormal
Noise during the
massage.
•
The sound of clapping;
•
Friction sound of the massage wheel
and fabric during kneading;
•
The sound of the massage wheel
when lifting and kneading;
•
The sound during air pressure
massage;
•
The sound of the inflator pump;
•
The sound of airbag exhausting;
•
The sound of the backrest up and
down.
The massage rollers
will stop during the
massage.
•
If the force applied to the massage
rollers is too large, the massage
rollers will stop running.
•
Lift your body slightly when using it
or raise the backrest slightly.
•
Caution while using is
recommended for anyone weighing
100kg or over.
After checking, if there
is still an abnormality.
stop using the
massage chair
immediately.
TROUBLESHOOTING
