12
A-61176 November 2001
New Equipment
Warranty
United
States and Canada
On-site Terms and Conditions
United States and Canada
Kodak warrants that these products are:
•
Free from defects in materials and workmanship, and
•
will function properly for a period of 90 (ninety) days from date of
purchase.
The warranty rights shall survive resale of these products.
New equipment warranty coverage is available for DI products located
within the contiguous United States; Oahu, Hawaii; Anchorage, Alaska In
Canada, coverage is available within 325 road Km of a Kodak Service
City; excluding Yukon and Northwest Territories, Northern Quebec,
Labrador, and other remote areas. Generally, all items of the system
that are mechanically, electronically, or remotely interconnected, as well
as, all items of software that interface or are networked together, must
be inspected, tested and adjusted as one operating unit to diagnose and
correct malfunctions effectively.
1.
Coverage
Kodak will provide telephone support and perform on-site
maintenance, including any adjustments and/or replacement of parts
(except supply items and consumables as referenced in the Product
Operator Manual), required to maintain equipment in an operating
condition which is consistent with Kodak's specifications.
2.
How to Obtain Service
Call Kodak’s Customer Support Center. The Kodak K-number
(located on the equipment) must be provided.
USA call: 1 (800) 356-3253
Toronto, Canada: (416) 766-8233
All other areas of Canada call: 1 (800) 465-6325
3.
Days
and
Hours
of
Coverage
Coverage is not provided on National holidays; in the USA: New
Years, Memorial, Independence, Labor, Thanksgiving and Christmas
days, in Canada: New Years, Canada, Victory, Labour, Thanksgiving
and Christmas days. Service outside Coverage Hours is provided
on a Best Effort basis and at prevailing Kodak Per Call rates.
Coverage Hours: This warranty covers service during Kodak’s
normal working hours, usually 8:00 a.m. to 5:00 p.m. customer local
time, Monday through Friday.
