A-61550 May 2007
143
7 Troubleshooting
Occasionally you may encounter a situation with your scanner where it
may not function properly. Refer to the information in this chapter to
help you resolve the situation before calling Technical Support.
Indicator lights and
error codes
The indicator lights provide information on the current state of the
scanner.
Steady green
: indicates the scanner is ready to scan.
Flashing green
: indicates the scanner is scanning or in power saver
mode.
Steady red
: indicates a scanner error, such as the scanner cover is
open.
Steady red and green
— scanner is powering up.
After you power up the scanner, the red and green indicator lights will
illuminate. After approximately one minute, both lights go out. When the
green indicator light comes back on, the scanner is ready to begin
scanning. However, the host computer may require several seconds to
detect the scanner.
Service indicator
lights
After you power up the scanner both LEDs are on.
Red
: CPU not running code. The red indicator will go out after about 30
seconds. This indicator will always be off, unless you are downloading
firmware, calibrating the scanner, the cover is opened or there is an
error condition.
Green
: the green indicator is on at all other times.
Lamps
The scanner has a lamp saver feature to prolong lamp life. The lamps
shut off after five minutes of scanner idle time.
Red indicator
Green indicator