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www.kodak.com/go/aiosupport
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KODAK HERO 2.2 All-in-One Printer
Getting help on the Web
For more troubleshooting information:
Cannot send or
receive a fax
• Make sure that the wall phone line is plugged into the
Line in
port.
• Verify that the wall jack works by plugging in a phone and checking for a dial tone.
• Verify that Regions is set to the correct country code.
– Press .
– Press
or
to select
Printer Settings
, then press
OK
.
– Press
to select
Country/Region
, then press
OK
.
– Press
or
to select your country, then press
OK
.
• If you are connected to a DSL phone line, make sure you have a DSL filter connected
to the phone jack.
For more information, go to
www.kodak.com/go/hero2_2support
.
Error codes/messages
or other problems you
cannot resolve
• Go to
www.kodak.com/go/hero2_2support
, then type your error code or message.
If you need to contact Kodak (see
www.kodak.com/go/contact
), have the following
information available:
• Kodak Service Number (located inside the printer when you open the access door)
• Printer model number (located on the front of the printer)
• Computer model, operating system, and version of Home Center Software
• Exact wording of any error message(s) and the error code
Problem
Possible Solutions
Get help with wireless networking.
www.kodak.com/go/inkjetnetworking
Search our knowledge base of Answers to
Questions.
www.kodak.com/go/hero2_2support
Download the latest firmware and software for
optimal printer performance.
www.kodak.com/go/hero2_2downloads
Check the Extended User Guide for detailed
instructions and the recommended system
requirements
www.kodak.com/go/hero2_2manuals
Get help with problems you cannot resolve.
Contact Kodak at
www.kodak.com/go/contact
and have the
following information available:
– Kodak Service Number (located inside the printer when
you open the access door)
– Printer model number (located on the front of the printer)
– Computer model, operating system, and version of Home
Center Software
– Exact wording of any error message(s) and the error code