Troubleshooting
32
Camera/computer communications
Problem
Cause
Solution
The computer
cannot
communicate
with the camera.
There is a problem with
the configuration of the
USB port on the computer.
See this file on the EasyShare software
CD: USB.html Or, visit
www.kodak.com/go/
camerasupport
Camera power is off.
Turn on the camera (
page 4
).
Batteries are exhausted or
are not charged.
Install new batteries (
page 2
) or
charge rechargeable batteries.
Some Advanced Power
Management utilities on
laptops turn off ports to
save battery life.
See the Power Management section of
the laptop user’s guide to disable this
feature.
USB cable is not securely
connected.
Connect cable to camera and
computer port (
page 27
).
Software is not installed.
Install the software (
page 22
).
Software is installed
incorrectly.
Disconnect the USB cable. Close all
open applications. Re-install the
software (
page 22
).
Too many applications are
running on the computer.
Disconnect camera from the computer.
Close all software applications,
reconnect camera.
The Battery Monitor or
similar software runs
constantly.
Close that software before starting the
Kodak software.
Cannot transfer
pictures.
(The Add New
Hardware Wizard
cannot locate
drivers.)
Software is not installed.
Disconnect USB cable. (If using camera
dock or printer dock, disconnect cable
and remove camera from dock). Close
all open applications. Re-install the
software (
page 22
).
Software is installed
incorrectly.
Disconnect the USB cable. Close all
open applications. Re-install the
software (
page 22
).
