www.kodak.com/go/support
35
6
Troubleshooting and support
For step-by-step product support, visit
www.kodak.com/go/digitalframesupport
and
select Interactive Troubleshooting & Repairs.
Picture frame problems
Picture frame/computer communications
If...
Try one or more of the following
Frame does not
turn on.
■
Make sure the power cable is securely connected (
page 4
).
■
Make sure you are using the power cable that was included with
your frame.
■
Make sure the power switch on the frame is On (
page 6
).
Remote control does
not function.
■
Check the battery in the remote.
■
Make sure the power switch on the frame is On (
page 6
).
Frame does not
recognize memory
card.
■
Purchase a certified SD/MMC card.
■
Insert a card into the slot, then push to seat (
page 5
).
Frame freezes up.
■
Use a paper clip or other slim object to press the recessed reset
button on the back of the frame (
page ii
).
If...
Try one or more of the following
Cannot copy pictures to my
computer.
■
Make sure your computer is on.
■
Make sure the USB cable is securely connected (
page 15
).
■
Make sure the power switch on the frame is On (
page 6
).
Cannot see my frame as a
removable drive.
