MedVault
®
Hardware Installation Instructions
OPE-MVHDWR-0202-H
The Knox Company ▪ MedVault
®
▪ 6
Contacting Electronic Support
If you experience difficulties with the MedVault® unit that are not addressed in this literature,
please call Knox Electronic Support at
(866) 566-9269
. Our technicians will review your issues
and attempt to resolve them over the phone.
Please, do not return the MedVault® or any parts without first calling Support. By calling
Support, we may be able to resolve any difficulties without you having to send the unit or parts
to us. If you do have to make a return, our technicians can:
1.
Assign an
RMA
number so we can track your unit.
2.
Provide the correct mailing address.
3.
Provide customized help for your particular issue.
We take pride in our products and endeavor to keep our customers satisfied. We provide a
support staff who does an outstanding job of providing our customers with prompt, courteous
service.
Removing the Door
You have the capability of removing the door if comprehensive serving is needed and you need
Knox to service your MedVault. Perform the following steps to remove the door on your
MedVault.
1.
Open the door with a PIN code. If you are unable to do so:
A. Turn off power to the unit.
B. Open the door with the override key.
2.
Use a screwdriver to remove the wire access panel.
3.
Disconnect the coax connector (if WiFi equipped) and the Microfit connector.
4.
Use a phillips screwdriver to disconnect gas damper from door.
5.
Use the Knox security screw removal bit to unscrew the three screws in the hinge lock.