10. Repair Notice: Products presented for repair may be replaced by refurbished Products of the same type rather than being
repaired. Refurbished parts may be used to repair the Products.
11.
Replacement items are “like for like” and is not “new for old” and does not indicate in any way that a faulty Product will be
replaced with a new part or unit.
“Like for like” may either be a quality checked, refurbished or reconditioned unit of the
same or later batch of model/size/specifications
12. The cost of making a claim under this Kleenmaid Warranty is not covered by Kleenmaid, including any costs of transportation
or travel expenses between your home and your nearest authorised service agent.
13. Kleenmaid accepts no liability for items that are lost, damaged, or stolen as a result of freight, transport or storage. If you are
required to transport the Product to an authorised service centre, you must ensure that it is securely packed and insured.
14. On Public Holidays or other periods when regular business and wholesale operations are temporarily ceased, repairer
availability and warranty response times may extend beyond the standard response times due to the unavailability of
repairers and parts.
15. For any repair performed on a Product under this Kleenmaid Warranty where no fault can be found, or the item is deemed by
Kleenmaid or an authorised agent, to be not faulty under this Kleenmaid Warranty, or the repair or fault is not covered under
this Kleenmaid Warranty, a
‘No Fault Found’ fee is payable by you. Kleenmaid will advise you of this cost and seek your
agreement to pay such costs before commencing such repairs.
16. Any repairs or services required that are outside the terms and conditions of this Kleenmaid Warranty can be carried out at
your request at your cost (including where the Product has not been installed or set up correctly). Kleenmaid will always
advise you of this cost and seek your agreement to pay such costs before commencing such repairs. A credit card may be
required prior to the commencement of such services.
17. Extra charges will be payable by the customer should the Product not be readily accessible without special equipment, such
as but not limited to cranes and lifts or should the Product be installed in a position that service access is blocked and/or
repair work is not possible without uninstalling the Product to gain access.
18. You, the customer, may be entitled to purchase an extended warranty in respect of the Product. Any extended warranty will
not be issued by Kleenmaid but by a third party. Any extended warranty services will be provided directly by the third party as
principal and not as agent for Kleenmaid, under their extended warranty terms and conditions and not under this Kleenmaid
Warranty.
19. To make a claim under this Kleenmaid Warranty, please have your proof of purchase and the serial number of the Product
ready and call (02) 9310 1207 during business hours.
20. This Kleenmaid Warranty is given by:
Name: Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid
Business address: Level 2, Suite 3, 204 Botany Rd, Alexandria NSW Australia 2015
Telephone: (02) 9310 1207
21. Definitions:
a.
Australian Consumer Law
means the
Competition and Consumer Act 2010
(Cth).
b.
Domestic Use
means use of the Product for personal, domestic or household purposes.
c.
Kleenmaid
means Compass Capital Services Pty Ltd ABN 96 138 214 525 trading as Kleenmaid.
d.
Mainland Australia
means the following States and Territories of Australia: New South Wales, Victoria, South Australia,
Western Australia, Queensland, Tasmania, Northern Territory, Australian Capital Territory.
e.
Product
means the appliance sold by Kleenmaid to you as evidenced by the original purchase invoice.
f.
Warranty Period
means for domestic use and for Products purchased on or after 1 January 2019 the period of 60
months, otherwise 36 months. For non-domestic use 12 months or such alternative period as may be specified.
UPDATE NOTICE:
This Kleenmaid Warranty is current as at 1 January 2019 but is subject to variation from time to time.
For the latest version of the Kleenmaid Warranty, please see our website
https://kleenmaid.com.au/warranty/ or phone
us on (02) 9310 1207.
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