31
EN
Problem
Potential cause
Possible solution
No water in the
water tank water
separation line
The holes are blocked
Remove the blockages in
the holes with a thin wire
until the water can flow out
very easily
The water filter is blocked Clean the water filter
The ice cubes are
too big and cannot
fall down
Ice cube making takes
too long
Reduce the ice cube making
time by pressing the -
button.
The ice cubes are
too small
The ambient temperature
is too high.
Move the device to a cooler
location.
The water temperature is
too high.
The water temperature
should not exceed 25 °C.
The duration of the ice
cube production is too
short.
Press the + button to
increase the duration.
The device is in
operation but no ice
cubes are formed
The ambient temperature
is too high or the water
temperature is too high.
Move the device to a
cooler location. The water
temperature should not
exceed 25 °C, fill the water
tank with cold water.
Coolant leak
Please contact customer
service.
The coolant system is
blocked.
Please contact customer
service.
