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43
EN
TROUBLESHOOTING
Problem
Possible cause
Solution
The cooktop cannot Be
turned on.
No power.
Make sure the cooktop is connected
to the power supply and that it is
switched on. Check whether there
is a power outage in your home or
area. If you’ve checked everything and
the problem persists, call a qualified
technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section ‘Using
your ceramic cooktop’ for instructions.
The touch controls are
difficult to operate.
There may be a slight
film of water over the
controls or you may be
using the tip of your
finger when touching
the controls.
Make sure the touch control area is dry
and use the ball of your finger when
touching the controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive
scourer or cleaning
products being used.
Use cookware with flat and smooth
bases. See ‘Choosing the right
cookware’. See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused
by the construction of
your cookware (layers
of different metals
vibrating differently).
This is normal for cookware and does
not indicate a fault.