KJB Security
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Frequently Asked Questions
Q. Why does the software prompt “disk space is not enough! Cannot start detection”?
A.
There is not enough free space on the disk where the files are being saved. Try deleting old videos or other
unnecessary files to make more space. You may also consider upgrading to a larger disk, lowering quality
settings, or using only Motion Detection Recording to minimize the amount of recorded files.
Q. Where are my recorded files?
A.
To check the storage location, go into Setup in the software. Under ‘Storage Location’ verify the location
where the software stores the videos and snapshots. You may also change the location.
Q. Why are some of the software controls not accessible?
A.
Some controls are disabled when in multi-screen mode and/or when detection is enabled and running.
Make sure you are in single screen mode and detection is turned off to be able to access all software controls.
Q. How do I playback my video?
A.
Using the software, press the ‘Playback’ button in the main screen, then use the search function to find the
desired file and play it. Alternatively, you may navigate to the files in the stored location and use Windows
Media Player for direct playback.
Q. Why does the software not start recording after enabling detection?
A.
First verify your recording settings. If set to Trigger, nothing will be recorded until motion is detected by
the camera. If set on a schedule, verify the current time in the software is within the range of the set recording
schedule. If it isn’t, the software will not record.
Q. Motion Detection Recording is enabled, but is not being triggered when there is
motion in front of the camera. How do I get it to record?
A.
Motion detection sensitivity can be increased by breaking the area up into several, smaller spaces within
the software. To do this, go into the ‘Motion Detection’ tab in the settings. Choose ‘Custom Detection’, then
select ‘Add New Areas’. In the image preview window, create 9-12 squares in a checkerboard type pattern,
covering the entire area. Once done, click ‘Apply’ and then ‘Confirm’ to save these settings.
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