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LP-520 REV. 7.26.16

9. Failure to operate the appliance in an open system with a properly sized and installed thermal expansion tank.
10. Failure or performance problems caused by improper sizing of the appliance, expansion device, piping, or the gas supply line, the
venting connection, combustion air openings, electric service voltage, wiring or fusing.
11. Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural gas.
12. Damages, malfunctions, or failures caused by operating the appliance with modified, altered, or unapproved parts.
13. Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God and the like.
14. Tank failures (leaks) caused by operating the appliance in a corrosive or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating the appliance wit

h an empty or partially empty tank (“dry firing”), or failures

caused by operating the appliance when it is not supplied with potable water,
free to circulate at all times.
16. Failure of the appliance due to the accumulation of solid materials and
lime deposits.
17. Any damage or failure resulting from improper water chemistry, or
heating anything other than potable water. DEFINITION OF POTABLE
WATER -

Potable water is defined as drinkable water supplied from utility or

well water in compliance with EPA secondary maximum contaminant levels
(40 CFR Part 143.3) as shown in the table. HTP, Inc. will warrant the heat
exchanger coil for hardness up to 12 Grains per gallon.
18. Components of the appliance that are not defective, but must be
replaced during the warranty period as a result of reasonable wear and tear.
19. Damages, malfunctions, or failures caused by subjecting the appliance
to pressures or firing rates greater than those shown on the rating label.
20. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
21. Appliances moved from the original installation location.
22. Appliances that have had their rating labels removed.

PROCEDURES FOR WARRANTY SERVICE REQUESTS

Any claim for warranty assistance must be made promptly. Determine if the appliance

is “in-warranty” (that is, within the applicable

warranty period) by reviewing a copy of the original sales receipt or warranty registration. The owner must present a copy of the original
sales receipt or warranty registration for a warranty service request.
If the appliance

is “in-warranty”, contact the distributor from whom the appliance was purchased (or the installer) for assistance. Be

prepared to provide the retailer or installer with a copy of the original receipt, complete model and serial numbers, and the date of
installation of the appliance, in addition to explanation of the appliance problem.
Warranty coverage is subject to validation of “in-warranty” coverage by HTP claims department personnel.

All alleged defective or

malfunctioning parts must be returned to HTP via the

local distribution channels

where original purchase was made.

NOTE: Any

parts or appliances returned to HTP for warranty analysis will become the property of HTP and will not be returned, even if
credit is denied.

If all warranty conditions are satisfied, HTP will provide replacement parts to the retailer.

For questions about the coverage of this warranty, please contact HTP at the address or phone number stated below:

HTP 272 Duchaine Blvd. New Bedford, MA 02745

Attention: Warranty Service Department

1(800) 323-9651

SERVICE, LABOR AND SHIPPING COSTS

This limited warranty does not extend to any shipping charges, delivery expenses, or administrative fees incurred by the owner in
repairing or replacing the appliance or part(s). This warranty does not extend to labor costs beyond the coverage specified in this
warranty document. All such expenses are the owner’s responsibility.

LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES

THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND ACCEPTED IN LIEU OF ANY AND ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE AND ANY OBLIGATION, LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER OR NOT
ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE REMEDIES OF THE PURCHASER SHALL BE LIMITED TO THOSE
PROVIDED HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT
OR DAMAGES ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY OBLIGATION UNDER THIS AGREEMENT
INCLUDING THE OBLIGATION TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING OR EXTENDING THE
FOREGOING WARRANTIES, REMEDIES OR THIS LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND SIGNED BY A DULY
AUTHORIZED OFFICER OF HTP. THE WARRANTIES STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE BENEFIT OF THE
ORIGINAL PURCHASER ONLY.

NO OTHER WARRANTIES

This HTP Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Some states do not
allow the exclusion or limitation of incidental or consequential damages so this limitation or exclusion may not apply to you.
These are the only written warranties applicable to the commercial appliance manufactured and sold by HTP. HTP neither assumes nor
authorizes anyone to assume for it any other obligation or liability in connection with said commercial appliances. HTP reserves the
right to change specifications or discontinue models without notice.

EPA DEFINITION OF POTABLE WATER

Contaminant

Level

Aluminum

0.05 to 0.2 mg/l

Chloride

250 mg/l

Color

15 color units

Copper

1.0 mg/l

Corrosivity