17
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the
complete model and serial number of your appliance. This
information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend
that you only use factory specified replacement parts.
Factory specified replacement parts will fit right and work
right because they are made with the same precision used
to build every new KitchenAid
®
appliance.
To locate factory specified replacement parts in your area,
call our Consumer Assistance Center telephone number or
your nearest designated service center.
In the U.S.A.
Call the KitchenAid Consumer Assistance Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■
Features and specifications on our full line of
appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty
and provide after-warranty service, anywhere in the
United States.
To locate the KitchenAid designated service company
in your area, you can also look in your telephone
directory Yellow Pages.
For further assistance
If you need further assistance, you can write to KitchenAid
with any questions or concerns at:
KitchenAid Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
In Canada
Call the KitchenAid Canada Consumer Assistance Center
toll free: 1-800-461-5681 8:30 a.m. - 6:00 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of
appliances.
■
Referrals to local dealers.
For service in Canada
Call 1-800-807-6777. KitchenAid Canada designated
service technicians are trained to fulfill the product
warranty and provide after-warranty service, anywhere in
Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Consumer Relations Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your
correspondence.
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