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PROBLEM SOLVER
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.kitchenaid.com In Canada, www.kitchenaid.ca
GENERAL OPERATION
Possible Causes and/or Recommended Solutions
Refrigerator
will not operate
■
Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet.
Do not use an extension cord.
■
No power to the electrical outlet - Plug in a lamp to see if the outlet is working.
■
Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit
breaker. If the problem continues, contact a licensed electrician.
■
Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on.
See “Using the Controls.”
■
New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool
completely.
NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either
compartment (refrigerator or freezer) more quickly.
Motor seems to
run too much
■
Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than
you’re used to, because the compressor and fans operate at lower speeds that are more
energy-efficient. This is normal.
NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added,
the doors are opened often, or if a door has been left open.
Refrigerator seems noisy
The compressor in your new refrigerator regulates temperature more efficiently and uses less energy
than older models. During various stages of operation, you may hear normal operating sounds that
are unfamiliar.
The following noises are normal:
■
Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice
maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not
connected to a water line, turn off the ice maker.
■
Cracking/Crashing - Heard when ice is ejected from the ice maker mold.
■
Popping - Heard when the inside walls contract/expand, especially during initial cooldown.
■
Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during
normal operation.
■
Rattling - Heard when water passes through the water line, or due to the flow of refrigerant.
Rattling may also come from items placed on top of the refrigerator.
■
Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into
the drain pan.
■
Sizzling - Heard when water drips onto the heater during the defrost cycle.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING
