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12 | WARRANTY AND SERVICE
IMPORTANT: To be used, this Warranty Certificate or Card must be presented along with the original invoice or receipt for the guaranteed
product. For Colombia, the invoice may only be required as permitted by local regulations. SUGGESTION: We invite you to register your
product by contacting our Customer Service Centers through the different options available in each country, which are listed in point 6 of
this Warranty Certificate.
1. Manufacturer/Importer/Marketer/Guarantor:
For the purposes of this Warranty Certificate, the following will act as Guarantors with regard to the guaranteed products:
In Argentina: Whirlpool Puntana S.A. In Chile: Whirlpool Chile Ltda. In Colombia: Whirlpool Colombia S.A.S. In Ecuador: Whirlpool
Ecuador S.A. In El Salvador: Whirlpool El Salvador S.A. de C.V. In Guatemala: Whirlpool Guatemala S.A. In Mexico: Whirlpool Mexico S.A.
de C.V. In Peru: Whirlpool Peru S.R.L. In Puerto Rico, Whirlpool Corporation.
In the countries listed in the previous paragraph, the Warranty granted through this Warranty Certificate is limited to the products
distributed and/or marketed by the entities indicated above in each country.
In the countries listed in point 6, except Argentina, Chile, Colombia, Ecuador, El Salvador, Guatemala, Mexico, Peru, and Puerto Rico, this
Warranty is not valid without the signature and stamp of the corresponding Distributor. For the purposes of this document, the Distributor
will be directly responsible to the end consumer, and will therefore act as Guarantor.
2. Technical specifications, conditions of installation, use, maintenance and repair:
The technical specifications for correct product customization, installation and operation, the conditions and specifications for use, and
those regarding repairs, including where they will be performed and how to make use of the Warranty granted by this Warranty Certificate
- including contact information for the purchase of legitimate replacement parts - are detailed in this Certificate and in the corresponding
User’s Manual, of which this document is an integral part.
Service may be requested under this Warranty in person and/or by phone and/or email by contacting the Guarantor’s Customer Service Center.
3. Validity conditions and extension terms of the warranty and rights of the Beneficiary/Holder
• The Beneficiary/Holder of the Warranty contained in this Certificate has the right to demand that the Guarantor provide the skilled labor
and replacement parts required to repair and ensure proper operation of the guaranteed product, free of charge, to the Beneficiary/
Holder. The Guarantor, in turn, is obligated to do so when the product requires service due to defects or failures of the appliance or its
components, as long as they occur under normal operating conditions. The product serial number is indicated at the end of point 5 of this
document, and/or on the product label, and/or in the User’s Manual supplied with the product, of which this Certificate is an integral part.
• The validity period of the Warranty granted through this document is one (1) year from the original date of purchase by the end user
of the guaranteed product. During this period, the Guarantor will ensure that the product is repaired free of charge under the terms
indicated above.
• The Guarantor undertakes to repair the guaranteed product within thirty (30) working days of the entry date of the service request,
except in the event of shipping delays for parts originating from other countries, or lack of provision and/or stock of replacement parts
for reasons beyond the Guarantor’s control. In any case, the Beneficiary/Holder will be informed in a timely manner of any delays that may
affect the time required to repair the guaranteed product.
• The Beneficiary/Holder of the Warranty contained in this Certificate may transfer the warranty along with the guaranteed product during
its validity period. In this case, the Guarantor will only recognize the new Beneficiary for the remainder of the validity period.
• The validity of the Warranty granted through this document is subject to the guaranteed product being used exclusively for domestic
purposes in accordance with the other conditions established in this Certificate. It also requires that the product be used under normal
conditions in accordance with the specifications, terms and conditions indicated in the User’s Manual, of which this Warranty Certificate is
an integral part.
• In addition, for the Warranty to be valid, the product must be used and installed in accordance with the instructions and
recommendations established in the User’s Manual.
• Be sure to keep the product protected from the effects of weather (e.g., heat, humidity, cold, rain), and do not place it outdoors.
4. This product Warranty does not cover:
• Damage caused by incorrect, inappropriate, or illegal installation of the product.
• Damage caused by an installation and/or correction of a poor installation performed by third parties not authorized by the Guarantor.
• Damage to the product and/or any other part/replacement part of the product due to inadequate voltage, defective electrical
installations, and/or electric current fluctuations.
• Damage caused by incorrect use of the product.
• Damage caused by elements foreign to the product.
• Damage caused by undue use of chemical or abrasive cleaners, not designed or recommended for cleaning appliances.
• Damage to glass, porcelain, plastic, rubber, or painted parts.
• Damage caused by normal product deterioration or misuse.
• Damage caused by accident, or by any human or natural act that could be considered a fortuitous event or force majeure.
• Damage caused by rodents, insects, or any other animal.
• Damage caused by blows, falls, and/or scratches.
• Failures in light bulbs or lamps in products featuring interior lighting.
• When the failure, damage, or defect is due to transport and/or handling by a third party not authorized by the Guarantor.
• General product maintenance tasks not motivated by failures and/or not included in repairs arising from warranty claims.
• Freight/transport and/or product delivery expenses for product repair purposes when not authorized by the Guarantor.
• Replacement of accessories supplied with the product.
NOTE: The Warranty will be void if the repair and/or handling of the guaranteed product has been performed by service technicians not
authorized by the Guarantor, and/or due to the use of non-original replacement parts.
The Guarantor is not responsible for any direct and/or indirect material and/or personal damage or injury that could be suffered by
the purchaser, consumer, and/or third parties in connection with the guaranteed product, due to non-compliance with the instructions
contained in the User’s Manual for the product covered by this warranty, of which this Warranty Certificate is an integral part, and
particularly those caused by non-compliance with current standards and regulations governing home installations.
This Warranty does not constitute, and under no circumstances may be interpreted as, an extension of the terms and conditions of the
legal product warranty established by local law. This Warranty does not grant the Beneficiary/Holder any rights other than those expressly
indicated in this document. The above is without prejudice to the Legal Warranty recognized by each country, which will be effective under
the terms of applicable local laws in the event of discrepancies.
The Warranty granted through this Warranty Certificate is only legal during the time period stipulated locally as such by law. In this sense,
it is regarded as conventional with regard to the validity period granted beyond the minimum term required by the applicable regulations
in each country.
WARRANTY CERTIFICATE
SMALL KITCHENAID BRAND APPLIANCES
WARRANTY VALID ONLY IN THE COUNTRY WHERE THE GUARANTEED
PRODUCT WAS PURCHASED