32
TROUBLESHOOTING
Noise
To listen to normal refrigerator sounds, go to the Product Help/FAQ section of the brand website and search for “normal sounds.”
The motor seems to run
too much
High efficiency compressor and fans
Larger, more efficient refrigerators run longer at lower, more
energy efficient speeds.
The room or outdoor temperature is
hot.
It is normal for the refrigerator to work longer under these
conditions. For optimum performance, place the refrigerator
in an indoor, temperature controlled environment. See
“Location Requirements.”
A large amount of warm food has
been recently added.
Warm food will cause the refrigerator to run longer until the
air cools to the desired temperature.
The door(s) are opened too frequently
or for too long.
Warm air entering the refrigerator causes it to run more.
Open the door less often.
The refrigerator door or freezer drawer
is ajar.
Make sure the refrigerator is level. See “Door Closing and
Door Alignment.” Keep food and containers from blocking
the door.
The refrigerator control is set too cold. Adjust the refrigerator control to a less cold setting until the
refrigerator temperature is as desired.
The door or drawer gasket is dirty,
worn, or cracked.
Clean or change the gasket. Leaks in the door seal will cause
the refrigerator to run longer in order to maintain desired
temperatures.
The lights do not work
Your refrigerator is equipped with LED
lighting which does not need to be
replaced.
If there is power to the refrigerator and the lights do not
illuminate when a door or drawer is opened, call for service
or assistance.
The dispenser light is set to OFF
On some models, the dispenser light will operate only when
a dispenser paddle is pressed. If you want the dispenser light
to stay on continuously, see “Water and Ice Dispensers.”
Doors have been open longer than
10 minutes
Close the doors and drawer to reset, and open to resume
lighted task.
Pantry Temperature
Control not lit/
unresponsive
The refrigerator is in Cooling Off mode Exit Cooling Off mode. See “Using the Controls.”
The refrigerator’s control intialization
process did not complete
successfully.
Unplug the refrigerator, wait 5 seconds. Plug in the
refrigerator, and wait 30 seconds before opening any of the
refrigerator doors or touching the control panel.
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
The refrigerator seems
noisy
The compressor in your new refrigerator regulates
temperature more efficiently while using less energy, and
operates quietly.
Sound of the compressor
running longer than expected
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longer at lower, more energy efficient
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PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Below are listed some normal sounds with explanations.
Due to this reduction in operating
noise you may notice unfamiliar
noises that are normal.
Shelves with
under-shelf LEDs
do not light up
(on some models)
Shelf hooks are not fully engaged in
shelf supports.
Check that the rear shelf hooks are completely seated into
the slots in the shelf supports.
Shelf supports, fastened to the back
wall of the refrigerator cabinet,
Check all shelf support screws to ensure they are fully
tightened. Tighten all loose screws.
Doors have been open longer than
10 minutes.
Close the doors and drawer to reset, and open to resume
lighted task.
are loose.
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