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IF YOU NEED SERVICE:
1.
Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without
service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide or visit
producthelp.kitchenaid.com
.
2.
All warranty service is provided exclusively by our authorized KitchenAid Service Providers. In the U.S. and Canada, direct all requests for
warranty service to:
KitchenAid Customer eXperience Center
In the U.S.A., call 1-800-422-1230. In Canada, call 1-800-807-6777.
If outside the 50 United States or Canada, contact your authorized KitchenAid dealer to determine whether another warranty applies.
KITCHENAID
®
REFRIGERATION
LIMITED WARRANTY
ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE
IS REQUIRED TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the
Customer eXperience Center:
■
Name, address, and telephone number
■
Model number and serial number
■
A clear, detailed description of the problem
■
Proof of purchase, including dealer or retailer name and address
TEN YEAR LIMITED WARRANTY
WHAT IS COVERED
WHAT IS NOT COVERED
ONE YEAR LIMITED WARRANTY (PARTS AND LABOR)
For one year from the date of purchase, when this major appliance is
installed, operated, and maintained according to instructions attached to or
furnished with the product, KitchenAid brand of Whirlpool Corporation or
Whirlpool Canada LP (hereafter “KitchenAid”) will pay for factory specified
replacement parts and repair labor to correct defects in materials or
workmanship that existed when this major appliance was purchased or, at
its sole discretion, replace the product. In the event of product replacement,
your appliance will be warranted for the remaining term of the original unit’s
warranty period.
SECOND THROUGH FIFTH YEAR LIMITED WARRANTY ON CAVITY
LINER AND SEALED REFRIGERATION SYSTEM (PARTS AND LABOR)
In the second through fifth years from the date of original purchase, when
this major appliance is installed, operated, and maintained according to the
instructions attached to or furnished with the product, KitchenAid will pay
for factory specified replacement parts and repair labor for the following
components to correct non-cosmetic defects in materials or workmanship
in this part that prevent function of the refrigerator and that existed when
this major appliance was purchased:
■
Refrigerator/freezer cavity liner if the part cracks due to defective
materials or workmanship.
■
Sealed refrigeration system (includes compressor, evaporator, condenser,
dryer, and connecting tubing).
SIXTH THROUGH TENTH YEAR LIMITED WARRANTY ON SEALED
REFRIGERATION SYSTEM (PARTS ONLY—LABOR NOT INCLUDED)
In the sixth through tenth year from the date of purchase, when this major
appliance is installed, operated, and maintained according to instructions
attached to or furnished with the product, KitchenAid will pay for factory
specified replacement parts to correct defects in materials or workmanship
in the sealed refrigeration system (includes compressor, evaporator,
condenser, dryer, and connecting tubing) that existed when this major
appliance was purchased.
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED
WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
Service must be provided by a KitchenAid designated service company.
This limited warranty is valid only in the United States or Canada and
applies only when the major appliance is used in the country in which it
was purchased. This limited warranty is effective from the date of original
consumer purchase. Proof of original purchase date is required to obtain
service under this limited warranty.
1.
Commercial, non-residential, or multiple-family use, or use
inconsistent with published user, operator, or installation
instructions.
2.
In-home instruction on how to use your product.
3.
Service to correct improper product maintenance or
installation, installation not in accordance with electrical or
plumbing codes, or correction of household electrical or
plumbing (e.g., house wiring, fuses, or water inlet hoses).
4.
Consumable parts (e.g., light bulbs, batteries, air or water
filters, preservation solutions).
5.
Defects or damage caused by the use of non-genuine
KitchenAid parts or accessories.
6.
Damage from accident, misuse, abuse, fire, floods, acts of
God, or use with products not approved by KitchenAid.
7.
Repairs to parts or systems to correct product damage
or defects caused by unauthorized service, alteration, or
modification of the appliance.
8.
Cosmetic damage, including scratches, dents, chips, and
other damage to the appliance finishes, unless such damage
results from defects in materials and workmanship and is
reported to KitchenAid within 30 days.
9.
Discoloration, rust, or oxidation of surfaces resulting from
caustic or corrosive environments including, but not limited
to, high salt concentrations, high moisture or humidity, or
exposure to chemicals.
10.
Food or medicine loss due to product failure.
11.
Pickup or delivery. This product is intended for in-home repair.
12.
Travel or transportation expenses for service in remote
locations where an authorized KitchenAid servicer is not
available.
13.
Removal or reinstallation of inaccessible appliances or built-
in fixtures (e.g., trim, decorative panels, flooring, cabinetry,
islands, countertops, drywall) that interfere with servicing,
removal, or replacement of the product.
14.
Service or parts for appliances with original model/serial
numbers removed, altered, or not easily determined.
The cost of repair or replacement under these excluded
circumstances shall be borne by the customer.
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A
PARTICULAR PURPOSE, ARE LIMITED TO TEN YEARS OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do
not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY
KitchenAid makes no representations about the quality, durability, or need for service or repair of this major appliance other than the
representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes
with this major appliance, you should ask KitchenAid or your retailer about buying an extended warranty.
LIMITATION OF REMEDIES: EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.
KITCHENAID SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the
exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives
you specific legal rights, and you also may have other rights that vary from state to state or province to province.
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