30
If you experience
Possible causes
Solution
Nothing will operate
A household fuse has blown or a circuit
breaker has tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will
not operate
This is the first time the surface burners
have been used.
Turn on any one of the surface burner knobs to release air from
the gas lines.
The control knob is not set correctly.
Push in knob before turning to a setting.
The burner ports are clogged.
Clean clogged burner ports with a straight pin.
Surface burner
flames are uneven,
yellow, and/or noisy
The burner ports are clogged.
Clean clogged burner ports with a straight pin.
On models with caps, the burner caps
are not positioned properly.
Make sure alignment pins are properly aligned with the burner
cap.
Propane gas is being used.
The range may have been converted improperly. Contact a
trained repair specialist.
Surface burner makes
popping noises
The burner is wet.
Let it dry.
Burner sparks but
does not light
There is continuous sparking, but the
burner does not light.
Discontinue use of the surface burner and contact a service
technician.
Excessive heat
around cookware on
cooktop
The cookware is not the proper size.
Use cookware about the same size as the surface cooking area,
element, or surface burner. Cookware should not extend more
than
¹⁄x
" (1.3 cm) outside the cooking area.
Cooktop cooking
results not what
expected
The proper cookware is not being used.
Use medium-to-heavy cookware made of the material that cooks
food the way you want. The best cookware should have a flat
bottom, straight sides, and a well-fitting lid.
The control knob is not set to the proper
heat level.
Set the Cooktop Control to HI, MED, or LO, depending upon
the type of cooking you want to do.
The range is not level.
The range must be level for the griddle to operate properly.
See the Installation Instructions for leveling instructions.
Oven will not operate
This is the first time the oven has been
used.
Turn on any one of the surface burner knobs to release air from
the gas lines.
The electronic oven control is not set
correctly.
Make sure you have followed the instructions for the function you
want to perform.
A delay start has been set.
This will cause the oven to start at a later time.
The Control Lock is set.
All the buttons will be locked. Slide the bar up on the main
screen to unlock the button/screen.
The Sabbath Mode is set.
This mode allows oven operation in keeping with the Jewish
Sabbath. When set, only the number and start keys will function.
Oven temperature too
high or too low
The oven temperature calibration needs
adjustment.
Select the temperature offset up to +35°F.
Display shows
messages
The display is showing a letter followed
by a number.
Clear the display. If a letter followed by a number reappears, call
for service.
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual and scan the code there with your mobile device, or visit
https://kitchenaid.com
.
In Canada, visit
http://www.kitchenaid.ca
.
TROUBLESHOOTING
