Kinivo WID340 Dual Band Wireless N USB Adapter
16
Troubleshooting and FAQ
1. Nothing happens when the WID340 is plugged in
Plug the WID340 into another USB slot
Restart your computer
Reinstall the drivers from the Software CD
2. Installer is not detecting the WID340
Plug the WID340 into another USB slot
Restart the computer
3. After selecting a wireless network, I’m unable to connect
Delete any stored wireless settings on your wireless configuration
Restart the computer
Try to reconnect to the wireless network
You may need to adjust settings on the wireless router that you are trying to connect to.
4. I can’t see any wireless networks
You may be out of range of your wireless network. Get within 5 to 10 feet of your wireless router to determine
if you are out of range.
The router you are trying to connect to may not be broadcasting on 802.11g/b/n. You may need to adjust
the settings on the router that you are trying to connect to.
5. Unable to see 5 GHz networks (dual band)
You may be missing the drivers for the WID340. Install the drivers from the included CD or website.
If you are using Windows 8/8.1, follow the additional installation steps included in this user manual (see
Windows 8/8.1 section under Installation) to resolve a driver issue.
6. Slow connection speed or constantly dropped connections
There may be wireless interference. You may need to change the wireless channel on your routers settings.
Moving closer to the wireless source will reduce interference.
7. My connection shows a lower link speed
Your router may not be configured to provide 802.11n.
You may be out of range of the router.
Other wireless devices on the network may be decreasing your link speed.
If at any point you are unable to resolve your issue, you can contact Kinivo Support via email at
. You may also visit
www.kinivo.com
or
support.kinivo.com
for more information.
