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PART VII AFTER-SALE SERVICE
Please observe the correct operation of this biomedical freezer. If there is any issue, please troubleshoot the error with the following table. If the
issue cannot be fixed, please inform our service center. We will serve you as quickly as possible to avoid any loss items or time.
AFTER-SALE SERVICE
BIOMEDICAL FREEZERS
PROBLEM
POSSIBLE CAUSE
Freezer is not running
Power outage has occurred
The plug is bad or not securely plugged-in
Fuse is blown
Voltage is too low or high
Compressor is not running
Power in control panel is off
Temperature setting is wrong
The temperature does not reach the set value
The door is not closed properly or is opened too frequently
There is too many items in the unit
Outside temperature is too high
Loud noise
The unit is not level
The unit is leaning on a wall
Surface condensation on door
When the weather is humid, condensation might collect on the door. This can be expected. Wipe
condensation with dry cloth.
The door is not closed properly, and the cool air
leaks
After the freezer is used for a period of time, the door seal becomes hard and deformed.
Maintenance method: Blow the deformed part of the hot seal with a blower to soften it, and then
close and compress it after the door seal becomes soft.
Alarm flashing, buzzing
If you just put in an item, the temperature will need to stable and the alarm will reset automatically
after running for a period of time.
If the door is not closed tightly, the door open alarm will sound.
If the battery is low, the alarm will flash and will turn off after a period of time.
Alarm will flash when the temperature exceeds the set temperature.
The below may happen during normal operation:
•
There are some light noises when the compressor starts up and stops.
•
After opening the door and placing in hot items, the control system will show high temperature and/or high humidity alarm.
Solution
: hot items should be cooled by natural cooling before placing in unit. Do not put too many items in at one time. After the temperature
is stabilized, the high temperature and/or high humidity alarm will turn off.
•
You will hear the sound of running water through the refrigerant pipes.
•
Before calling the service engineer, please clean and disinfect the refrigerator.
Condition: do not shake heavily or strike. Avoid rain or other water drenching the unit.
Storing environment temperature:-40°C~+55°C, Relative humidity: 10%~ 90%.
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