34
ELECTRONICS LIMITED WARRANTY
When purchased from an Authorized KICKER Dealer, KICKER warrants this product to be free from defects in material
and workmanship under normal use for a period of TWO (2) YEARS from date of original purchase with receipt. If this
product is identifi ed as “Refurbished” or “B Goods”, the warranty is limited to a period of THREE (3) MONTHS from
the date of original purchase. In all cases you must have the original receipt. Should service be necessary under this
warranty for any reason due to manufacturing defect or malfunction during the warranty period, KICKER will repair or
replace (at its discretion) the defective merchandise with equivalent merchandise. Warranty replacements may have
cosmetic scratches and blemishes. Discontinued products may be replaced with more current equivalent products. This
warranty is valid only for the original purchaser and is not extended to owners of the product subsequent to the original
purchaser. Any applicable implied warranties are limited in duration to a period of the express warranty as provided herein
beginning with the date of the original purchase at retail, and no warranties, whether express or implied, shall apply to this
product thereafter. Some states do not allow limitations on implied warranties; therefore, these exclusions may not apply
to you. This warranty gives you specifi c legal rights; however you may have other rights that vary from state to state.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE:
Defective merchandise should be returned to your local Authorized Stillwater Designs (KICKER) Dealer for warranty
service. Assistance in locating an Authorized Dealer can be found at www.kicker.com or by contacting Stillwater Designs
directly. You can confi rm that a dealer is authorized by asking to see a current authorized dealer window decal.
If it becomes necessary for you to return defective merchandise directly to Stillwater Designs (KICKER), call the KICKER
Customer Service Department at (405) 624-8510 for a Return Merchandise Authorization (RMA) number. Package only
the defective items in a package that will prevent shipping damage, and return to:
Stillwater Designs, 3100 North Husband St, Stillwater, OK 74075
The RMA number must be clearly marked on the outside of the package. Please return only defective components. The
return of functioning items increases your return freight charges. Non-defective items will be returned freightcollect to you.
For example, if a subwoofer is defective, only return the defective subwoofer, not the entire enclosure. Include a copy
of the original receipt with the purchase date clearly visible, and a “proof-of-purchase” statement listing the Customer’s
name, Dealer’s name and invoice number, and product purchased. Warranty expiration on items without proof-of-
purchase will be determined from the type of sale and manufacturing date code. Freight must be prepaid; items sent
freight-collect, or COD, will be refused.
WHAT IS NOT COVERED?
This warranty is valid only if the product is used for the purpose for which it was designed. It does not cover:
o Damage due to improper installation
o Subsequent damage to other components
o Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation
o Damage through negligence, misuse, accident or abuse. Repeated returns for the same damage may be
considered abuse
o Any cost or expense related to the removal or reinstallation of product
o Speakers damaged due to amplifi er clipping or distortion
o Items previously repaired or modifi ed by any unauthorized repair facility
o Return shipping on non-defective items
o Products with tampered or missing barcode labels
o Products with tampered or missing serial numbers
o Products returned without a Return Merchandise Authorization (RMA) number
o Products purchased from an UNAUTHORIZED dealer
o Freight Damage
o The cost of shipping product to KICKER
o Service performed by anyone other than KICKER
HOW LONG WILL IT TAKE?
KICKER strives to maintain a goal of one week turnaround for all electronics (amplifi ers, crossovers, equalizers, etc.)
returns. Delays may be incurred if lack of replacement inventory or parts is encountered. Failure to follow these steps
may void your warranty. Any questions can be directed to the KICKER Customer Service Department at (405) 624-8510.
Contact your International KICKER dealer or distributor concerning specifi c procedures for your country’s warranty
policies.
Note:
All specifi cations and performance fi gures are subject to change. Please visit
www.kicker.com
for the most
current information.
stillwater
designs
11KXM.5-C-20130219
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