Troubleshooting
If you are having problems with your TuneView Remote, this section provides troubleshooting
information that will assist you in troubleshooting your TuneView for iPod.
Sync Your Remote To Your Dock
Reset To Factory Settings
If you are having communications issues, issues with other TuneView products, or if you need to
reset to factory settings, please do the following:
Step 1:
On the TuneView Remote, press and hold the
Wizard
button
and the
Up Arrow
button at the same time. This is will reset
your remote and an animated red lighting bolt will appear on the
remote's screen.
Step 2:
On the TuneView Dock, locate the
Pair With Remote
button on
the bottom of the dock. Press this button with a paper clip (or
similar object). This will cause the dock's Status light to blink
rapidly. At this point, your dock is read to pair/sync with the
first remote it detects.
Step 3:
On the TuneView Remote, press any button. The animated red
lighting bolt will disappear when communication has been estab-
lished with the dock.
If your have any problems with this process, contact Keyspan
support.
Menu Navigation Is Sluggish / Range Issues
The TuneView for iPod has a range of 150 feet in open space. This distance may be reduce by
the remote and dock's signal traveling through walls and other solid objects. As you get to the
limits of your remote control's range, your remote control navigation performance may appear to
be sluggish or sporadic. If this happens, move close to the TuneView dock.
No Audio
If you do not hear audio coming from the TuneView dock while your TuneView remote shows
that a song is playing, please try a different audio cable if one is available. You can also connect
the audio cable directly to your iPod to rule out the iPod as the source of the problem. Also,
press the Wizard button to make sure that
Mute
is set to
Mute Off
.
Note:
TuneView for iPod - User Manual
(rev 11/22/06)
Page 10 of 18
