5
Contacting Keysight
156
Keysight 8990B Service Guide
Returning Your Peak Power Analyzer for Service
Use the information in this section if you need to return your peak power analyzer
to Keysight.
Packaging the power meter for shipment to Keysight for service
– Fill in a blue service tag (available at the end of this manual) and attach it to
the peak power analyzer. Please be as specific as possible about the nature of
the problem. Send a copy of any or all of the following information:
– Any error messages that appeared on the peak power analyzer display.
– Any information on the performance of the peak power analyzer.
– Use the original packaging materials or a strong shipping container that is
made of double-walled, corrugated cardboard with 159 kg (350 lb.) bursting
strength. The carton must be both large enough and strong enough to
accommodate the and allow at least 3 to 4 inches on all sides of the power
meter for packing material.
CAUTION
Peak power analyzer damage can result from using packaging materials
other than those specified. Never use styrene pellets in any shape as
packaging materials. They do not adequately cushion the peak power
analyzer or prevent it from shifting in the carton. Styrene pellets cause peak
power analyzer damage by generating static electricity and by lodging in the
rear panel.
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