V1.0 | 24.03.2020 |Page 2
•
For any Warranty or Maintenance related request (Trouble shooting, help …),
- If purchased from a distributor, please contact the Distributor directly for Level1 support.
- If purchased from Kerlink directly, please open an “Assistance Request” via our online
ticketing tool called OTRS (Open-source Ticket Request System).
- If you don’t have yet your OTRS login/password, please request them to
[email protected] (note that the Product Id or any serial number of one of your
products will be required).
Access to Kerlink “Technical Support team” for Maintenance Services is conditioned to a
valid Maintenance contract.
For any other question related to our product, please contact our distributor or Kerlink
[email protected] or + 33 2 99 12 29 00.
2. Manufacturer
Kerlink, 1 Rue Jacqueline Auriol - 35235 Thorigné-Fouillard, France
Tel.: +33 (0)2 99 12 29 00 - www.kerlink.com
3. Safety
•
Please, read these instructions carefully and look at the equipment to become familiar with
the device before trying to install, operate, or maintain it.
•
The following special messages may appear throughout this documentation or on the
equipment to warn of potential hazards or to call attention to information that clarifies or
simplifies a procedure.
• Refers to a critical situation
• In case of non-compliance, it may result in property damage
• Refers to useful information during manipulations.
4. Overview of Wanesy
TM
Wave
• Only use the Wanesy™ Wave for its intended «Normal conditions of use».
• Maintenance and repair must be carried out by qualified personnel authorized by
the manufacturer.
• The enclosure of the Wanesy™ Wave must not be opened by Customer
• The Wanesy™ Wave should only be used with accessories or spare parts supplied
by your reseller.