1
Need help?
The Wirnet™ i
Station 915 Helium is an outdoor LoRa Gateway for IoT chain. It is based on LoRa® technology provided by
Semtech Company and is fully compatible and interoperable with existing LoRa LPWAN.
With its specific configuration, it is a dedicated Helium-network compatible
hotspot to mine HNT. To do so, it needs to be clearly mentioned once ordered as
it use a specific cryptographic private key, a dedicated software, and Helium
miner. If you have any doubt, please check directly with your reseller to ensure it
is Helium-network compatible.
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In order to provide the most updated technical documentation, as well as considering and saving the
environmental resources, Kerlink is providing preferably “On
line documenta
tion”.
•
Kerlink is gathering all the technical information on a Wiki: http://wikikerlink.fr/
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If your
don’t
have yet your Wiki login/password please request them to [email protected] (note that the
“Product ID” of one of your products will be
required).
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How to find the
“Product
ID”?
Please look at the Wirnet iStation 915 helium sticker placed on the right side of the
case.
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On the Wiki, Kerlink is proposing a comprehensive set of documents and information for self-help:
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Setup of
Wirnet™
iStation Gateway: Connection to the gateway, Firmware update, Packet Forwarder
installation, Packet Forwarder configuration.
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System Management: Connection, login and credentials, KerOS REST API,
…
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Network Management: Backhaul configuration, Firewall, IPsec / OpenVPN.
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LoRa Features, KerOS customization, Support and resources (FAQ, Troubleshoot the gateway
…)
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Application Notes for questions related to generic engineering rules:
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AN-KLK03355 - Improving radio coexistence performance of LoRaWAN gateways
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AN-KLK03356 - LoRaWAN gateways coverage optimization
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AN-KLK03357 - LoRaWAN gateways installation recommendations
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AN-KLK03358 - LoRaWAN gateways lightning protection
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For any Warranty or Maintenance related request (Trouble shooting, help
…),
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If purchased from a Distributor, please contact the distributor directly for Level1 support
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If purchased from Kerlink directly, please open an
“Assistance Request” via our ticketing too
l called OTRS
(Open-source Ticket Request System)
-
If you
don’t
have yet your OTRS login/password, please request them to [email protected] (note that
the Product Id or any serial number of one of your products will be required).
Acces
s to Kerlink “Technical Support team” for Maintenance Services is conditioned to a valid Maintena
nce
contract.
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