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hints and tips
Issues
Solutions
Buttons don’t work.
• Child lock is activated. Deactivate the child lock function.
• The machine is operating a programme.
• The
Programme Selection Dial
was turned to a different
programme.
Door doesn’t open.
• Door lock may be active.
• The water temperature or level could be too high.
If you start a wrong
programme accidentally.
Firstly turn the machine off. Secondly turn the
Programme
Selection Dial
to the correct programme and optional function you
want. Press the
Start/Pause
button to start the new programme.
(Note: We suggest that you do not change the programme after the
machine has been running for 3 minutes.)
Unusual odour.
• Rubber parts and the motors may give off a smell when you first
start using the machine, but this goes away over time.
• You should wash the drum once a month.
You can’t see any water.
This is normal: The water level is below the window.
There’s no water going into
the machine.
• The water tap might be turned off.
• The water hose or water-supply hose may be frozen.
• Your water supply may be disrupted.
• The water-supply valve filter may be clogged.
There’s only a small
amount of water.
• If you have paused the programme and you restart, the machine
may drain some water.
• Don’t pour water in through the door.
Water adds up during
washing.
This is normal: water is supplied automatically as the level lowers,
and with heavy loads the water may fill up repeatedly.
The machine does not
spin.
If a small load is in the machine, it may be detected as an
unbalanced load and may stop spinning after a number of attempts.
Make sure to add more clothes for the machine to spin properly.
There’s no water going into
the machine during rinse
operation.
Before rinsing, the machine spins to drain water remaining from the
wash. The water will fill up after that.
During the spin-dry, the
drum stops and rotates
several times.
This is normal. The washing machine has detected an unbalanced
load and is trying to correct it. Make sure to add more clothes for
the machine to spin properly.
Foam and water remain in
the door or door seal.
Although foam and water may remain, it does not have any
influence on the performance of a rinse.
Spin starting is repeated.
This is normal. Although spin starting may be repeated, it is a
function made to spin quietly.
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