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What should I do when the
Bluetooth Devices in Windows doesn’t find the device or
cannot connect to it?
Find the Bluetooth Icon in the lower right corner of the desktop, Right Click the icon and
select Open Settings. In the Options Tab, click on ‘Restore Defaults’. See below:
Once you have done this, please restart your computer to complete the changes before
attempting to pair your device.
If you are still unsuccessful in pairing your device, there are some additional settings to
check (see below). If you still experience trouble, check if there is an update for your
Bluetooth Driver on your computer manufacturer’s support website.
