PROBLEM
POSSIBLE CAUSE
SOLUTION
Vacuum cleaner
will not run.
Unplugged at wall outlet.
Plug in firmly, press the On/Off switch to “I”
or “II” position.
The On/Off switch is not pressed
to start the vacuum cleaner.
Press the On/Off switch to “I” or “II”
position.
The vacuum body is overheated.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
The motor is damaged.
Call 1-877-531-7321 for assistance.
Defective wall outlet.
Check with a good appliance or lamp. Be
sure the power cord plug is fully plugged
into a good wall outlet.
Poor job of dirt
pick-up.
Full or clogged dust cup.
Empty the dust cup (page 16).
Filters need cleaning.
Follow filter cleaning instructions on page
17-19.
The brushroll or belt is worn or
broken.
Replace the brushroll or belt. To purchase
parts, call 1-844-202-9924.
The flexible hose is worn.
Replace the hose. To purchase parts, call
1-844-202-9924.
The connection hose is worn.
Call 1-877-531-7321 for assistance.
The foam and felt filters are dirty
or worn.
Clean the foam and felt filters. Replace if
they are worn or broken. Follow instructions
on page 18.
There is a clog in the flexible hose
or connection hose of the vacuum
cleaner.
Check and remove all clogs. Follow
instructions on page 22.
Dust cup is not installed well.
Check dust cup for correct installation and
ensure it is snapped firmly in place.
The hose or attachments are not
installed well.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
- 23 -
Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
TROUBLESHOOTING
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
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