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EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.
Emergencies
Problem
Possible Cause
Possible Cause
Prevention/Solution
Prevention/Solution
Troubleshooting
Gas leaking from
cracked/cut/burned
hose.
Gas leaking from LP
cylinder.
Gas leaking from LP
cylinder valve.
Gas leaking between
LP cylinder and
regulator connection.
Fire coming through
control panel.
Grease fire or
continuous excessive
flames above cooking
surface.
• Damaged hose.
• Mechanical failure due to rusting or
mishandling.
• Failure of cylinder valve from
mishandling or mechanical failure.
• Improper installation, connection not
tight, failure of rubber seal.
• Fire in burner tube section of burner
due to blockage.
• Too much grease buildup in burner
area.
• Turn off gas at LP cylinder or at source on natural gas systems.
• Replace LP cylinder.
• Turn off LP cylinder valve. Return LP cylinder to gas supplier.
• Turn off LP cylinder valve. Remove regulator from cylinder and
visually inspect rubber seal for damage. See LP Cylinder Leak
Test and Connecting Regulator to the LP Cylinder.
• Turn off control knobs and LP cylinder valve. Leave lid open to
allow flames to die down. After fire is out and grill is cold,
remove burner and inspect for spider nests or rust.
• Turn off control knobs and LP cylinder valve. Leave lid open to
allow flames to die down. After cooling, clean food particles
and excess grease from inside firebox area, grease tray, and
other surfaces.
If the hose is cracked or cut but not burned, simply replace
valve/hose/ regulator. If the hose is burned, the cause could be
other than a faulty valve/hose/regulator. Discontinue use of
grill until a plumber or gas technician has investigated and
corrected the problem.
See Spider
Alert and Cleaning the Burner Assembly sections of this Use &
Care Guide.
Burner(s) will not light
using ignitor.
(See Electronic Ignition
Troubleshooting also)
Continued on next
page.
GAS ISSUES:
• Trying to light wrong burner.
• Burner not engaged with control valve.
• Obstruction in burner.
• No gas flow.
• Vapor lock at coupling nut to LP
cylinder.
• Coupling nut and LP cylinder valve not
fully connected.
ELECTRICAL ISSUES:
• Electrode cracked or broken; “sparks at
crack.”
• Electrode tip not in proper position.
• Wire and/or electrode covered with
cooking residue.
• Wires are loose or disconnected.
• Wires are shorting (sparking) between
ignitor and electrode.
• Dead battery.
• See instructions on control panel and in Use and Care section.
• Make sure valves are positioned inside of burner tubes.
• Ensure burner tubes are not obstructed with spider webs or other
matter. See cleaning section of Use and Care.
• Make sure LP cylinder is not empty. If LP cylinder is not empty,
refer to “Sudden drop in gas flow.”
• Turn off knobs and disconnect coupling nut from LP cylinder.
Reconnect and retry.
• Turn the coupling nut approximately one-half to three-quarters
additional turn until solid stop. Tighten by hand only - do not
use tools.
• Replace electrode(s).
Main Burners:
• Tip of electrode should be pointing toward gas port opening on
burner. The distance should be 1/8” to 1/4”. Adjust if necessary.
Sideburner:
• Tip of electrode should be pointing toward gas port opening on
burner. the distance should be 1/8” to 3/16”. Adjust if necessary.
• Clean wire and/or electrode with rubbing alcohol and clean
swab.
• Reconnect wires or replace electrode/wire assembly.
• Replace ignitor wire/electrode assembly.
• Replace with a new AA-size alkaline battery.
