14
Before you Call
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Food does not heat
evenly.
Lightweight or warped pans were used. Be sure to use good quality cookware.
Use only flat bottom, evenly balanced medium or heavyweight cookware. Heavy and medium
weight pans heat evenly. Because lightweight pans heat unevenly, foods may burn more easily.
Adjust Cooking Zone power level setting until the proper amount of heat is obtained.
Poor cooking results
Many factors affect cooking results. Adjust the recipe’s recommended power levels or cooking times.
Cookware is too lightweight or warped. Use heavier quality cookware so foods being prepared
may cook more evenly.
Cooktop Zone Control
displays
C
and timer
display displays a 2
digits error code.
Induction Cooktop main control has detected a fault or error condition. Try turning electrical power
supply OFF and back ON to cooktop in order to reset Cooktop main controls. Make sure nothing
touch control panel area (utensils, cookware, etc.). If fault recurs, record fault number and turn
power supply to Cooktop OFF. Call
1-800-4-My-HOME®
for assistance (See back cover).
Cooking Zone LED
continuously flashes
Induction Cooktop pan detection sensors do not see the correct cookware. Test with a magnet
to be sure cookware is made with Induction compatible material.
Cookware has been removed from the Cooking Zone without turning the Cooking Zone OFF. Place
cookware back on to the Cooking Zone or if finished cooking turn off the affected Cooking Zone.
Cookware is not centered over the Cooking Zone properly. Refer to Fig. 7 for correct cookware
placement.
Metal marks on ceramic
cooktop surface
Sliding or scraping of metal utensils on cooktop surface. DO NOT slide cookware or cooking utensils
across the cooktop surface. Use the recommended ceramic glass cooktop cleaning creme to remove
the marks. See "Cooktop Cleaning & Maintenance" in the
General Care & Cleaning
section.
Scratches or abrasions
on ceramic cooktop
surface
Coarse particles such as salt or sand between cooktop and cookware or cooking utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are clean before placing on
cooktop. Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Cooktop
Cleaning & Maintenance" in the
General Care & Cleaning
section.
Cookware with rough bottoms was used. Use smooth, flat-bottomed cookware ONLY.
Brown streaks or specks
on ceramic cooktop
surface
Boil overs are cooked onto cooktop surface. Use a razor blade scraper to remove soil. See
"Cooktop Cleaning & Maintenance" in the
General Care & Cleaning
section.
Areas of discoloration
with metallic sheen on
ceramic cooktop surface
Mineral deposits from food and/or water. Remove using a ceramic-glass cooktop cleaning
creme. Remember to use cookware with clean, dry bottoms. For more information See
"Cooktop Cleaning and Maintenance" in the
General Care & Cleaning
section.
Cooktop makes buzzing
noise.
Cookware is damaged. Please see pages 6 & 7 of this manual. Also see “Operational noise”
section on page 11.
