21
TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service call...
Dishwasher is not operating properly
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Dishwasher does not run or stops during a cycle
Is the door closed tightly and latched?
Is the right cycle selected? Refer to the “Cycle Selection
Charts.”
Is there power to the dishwasher? Has a household fuse
blown, or has a circuit breaker tripped? Replace the fuse or
reset the circuit breaker. If the problem continues, call an
electrician.
Has the motor stopped due to an overload? The motor
automatically resets itself within a few minutes. If it does not
restart, call for service.
Is the water shutoff valve (if installed) turned on?
It is normal for certain cycles to repeatedly pause for several
seconds during the wash cycle.
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START/RESUME light is flashing
Was the door opened during the cycle, or was the power
interrupted? The Start/Resume light will flash when the door
is opened during a cycle, or may flash if the power is
interrupted. Press START/RESUME to resume the cycle.
Make sure the door is fully closed and latched.
NOTE: On top control models, if the door is not closed within
3 seconds of pressing Start/Resume, press START/RESUME
again.
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Clean light is flashing
The dishwasher has malfunctioned. Call for service.
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Dishwasher will not fill
Is the overfill protection float able to move up and down
freely? Press down to release.
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Dishwasher seems to run too long
Is the water supplied to the dishwasher hot enough? The
dishwasher runs longer while heating water. Refer to the
“Dishwasher Efficiency Tips” section.
A delay automatically occurs in some wash and rinse cycles
until the water reaches the proper temperature.
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Water remains in the dishwasher
Is the cycle complete?
Was the disposer knockout plug removed during installation?
(See “Install the drain hose” in the Installation Instructions.)
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Detergent remains in the covered section of the
dispenser
Is the cycle complete?
Is the detergent lump-free? Replace detergent if necessary.
Is the bottom rack installed properly with the bumpers (on
some models) in the front? Refer to the “Parts and Features”
section. Reinstall the rack if necessary.
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White residue on the front of the access panel
Was too much detergent used? Refer to the “Detergent
Dispenser” section.
Is the brand of detergent making excess foam? Try a different
brand to reduce foaming and eliminate buildup.
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Odor in the dishwasher
Are dishes washed only every 2 or 3 days? Run a rinse cycle
once or twice a day until you have a full load.
Does the dishwasher have a new plastic smell? Run a vinegar
rinse as described in the section “Spotting and filming on
dishes.”
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Condensation on the kitchen counter (built-in models)
Is the dishwasher aligned with the countertop? Moisture from
the vent in the dishwasher console can form on the counter.
Refer to the Installation Instructions for more information.
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Bottom rack does not fully slide into the dishwasher
Check to see if items loaded for T
URBO
Z
ONE
™ wash option
have shifted. Reload to keep items from interfering with spray
jets or spray arm. (See “Loading Bottom Rack.”)
Dishes are not completely clean
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Food soil left on the dishes
Is the dishwasher loaded correctly? Refer to the “Dishwasher
Loading” section.
Is the water temperature too low? For best dishwashing
results, water should be 120°F (49°C) as it enters the
dishwasher. Refer to the “Dishwasher Efficiency
Tips” section.
Did you use the correct amount of fresh detergent? Use
recommended dishwasher detergents only. Refer to the
“Detergent Dispenser” section. Detergent must be fresh to be
effective. Store detergent in a cool, dry area. Heavy soil and/
or hard water generally require extra detergent.
Do you have hard water? You may need to increase the
amount of detergent you are using. Refer to the “Detergent
Dispenser” section. Also, you may need to switch to a
detergent with a phosphorus content of 8.7%.
Is detergent caked in dispenser? Use fresh detergent only. Do
not allow detergent to sit for several hours in a wet dispenser.
Clean dispenser when caked detergent is present.
Is the pump or spray arm clogged by labels from bottles and
cans?
Is the home water pressure high enough for proper
dishwasher filling? Home water pressure should be 20 to
120 psi (138 to 828 kPa) for proper dishwasher fill. If you have
questions about your water pressure, call a licensed, qualified
plumber.
Are high suds slowing the wash arm? Do not use soap or
laundry detergents. Use recommended dishwasher
detergents only.
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