18
Before Calling for Service
If your air conditioner does not function properly or does not function at all, check the following before you call for
service. If you cannot find a solution, turn off the air conditioner and call the Kenmore Customer Care Hotline at
1-844-553-6667.
Problem
Possible Cause
Solutions
Air conditioner turns on
and off rapidly.
Outside temperature is extremely high.
Set fan speed at the fastest setting for
maximum cooling.
Dirty air filter. Airflow is restricted.
Clean the air filter.
Noise when unit is
cooling.
Window is vibrating due to improper
installation.
Refer to the installation instructions or
check with the installer.
Normal sound of air movement.
This is normal. If too loud, set the fan to a
lower speed.
Remote will not operate
air conditioner.
The remote control is out of range of the
sensor.
Hold the remote control within 20 feet
and a 120° radius of the front of the air
conditioner.
Path between sensor and remote is
blocked.
Remove the obstruction or stand where
there is a clear path between the remote
and the sensor.
Battery is not installed properly.
Reinstall battery, checking the polarity.
Sensor is in direct path of sunlight.
Position a piece of furniture or other object
to cast a shadow over the sensor.
Room too cold.
Set temperature is too low.
Increase the set temperature.
Air conditioner does not
start.
The air conditioner is unplugged.
Make sure the air conditioner plug is
pushed completely into the outlet.
The current interrupter device on the
power cord has tripped.
Press the RESET button located on the
power cord plug. If the RESET button will
not stay engaged, discontinue use of the
air conditioner and contact a qualified
service technician.
House fuse has blown or circuit breaker
tripped.
Check the house fuse/circuit breaker box
and replace the fuse or reset the breaker.
Temperature setting is warmer than room
temperature.
Set temperature to a lower setting.
Unit was turned OFF and ON too quickly.
Built-in delay will prevent compressor from
turning on for 3 minutes.
Air conditioner blows
fuses or trips circuit
breaker.
Too many electrical devices are being
used on the same circuit.
Unplug or relocate electrical devices using
same circuit.
Unit is rated over 7.5 Amps.
Unit should be plugged into a single circuit
outlet.
Unit is plugged into an extension cord.
Do not use an extension cord to run the
unit.
Unit was turned OFF and ON too quickly.
Turn unit OFF and wait 3 minutes before
restarting.
TROUBLESHOOTING GUIDE
