KELTY’S LIFETIME WARRANTY
Kelty takes pride in its workmanship and undertakes to manufacture the best possible
products. Kelty products are covered under warranty, to the original owner, for the lifetime of
the product, against defects in materials or workmanship.
Since no Kelty product is indestructible, Kelty’s warranty does not cover defects attributable to
or resulting from normal wear and tear (ie: exhausted zippers), natural hazard damage (ie:
weather, animals, ultraviolet [UV] damage on tents), abuse or alteration.
All products being returned require a Return Authorization number. Service under our
warranty is available to the original purchaser by returning the product to any authorized Kelty
dealer or by contacting our customer service department at 1-866-349-7225
(1-866-FIX-PACK) for a Return Authorization number.
All products returned for warranty and repair must be properly cleaned. Items deemed
insufficiently clean will be returned to the customer unrepaired.
We strongly recommend that you obtain a tracking number when sending your item to Kelty!
We do not take responsibility for items not received or tracked to our location. Please be sure
to insure any shipment, as Kelty cannot be responsible for uninsured packages. Shipping and
insurance charges to send products to the Warranty Department are the customer’s responsi-
bility. Kelty will absorb the return shipping charges. If you request that we return your product
by UPS Overnight or 2nd Day Air, the additional shipping charges will be billed to you.
Shipping charges for all non-warranty repairs are at the owner's expense. For products sent
to the Warranty Department from outside the United States, inbound and outbound freight and
any insurance charges are the customer’s responsibility.
If, after inspection, we determine that the product is defective, we will repair or replace it at
our discretion, free of charge. If your Kelty product needs service or repair that is not covered
under warranty, we will provide the necessary service at a reasonable charge.
This warranty gives you, the original purchaser, specific legal rights. You may also have other
rights, which vary from state to state.
6235 Lookout Road, Boulder Colorado 80301
phone 800.423.2320 • fax 800.504.2745 • www.keltykids.com
08/05
