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helpline:
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WARRENTY CONDITIONS
COVERED UNDER WARRANTY
• If it has a crack or leak and has
been reported within 28 days
from purchase it is under warranty
and should be returned complete
with electrics and accessories in
the original packaging.
• If the paint on the fountain
has peeled during normal use
and the winter care procedure
has been followed, it is under
warranty.
• If the fountain has been delivered
damaged it must be reported
straight away for this to be
covered by the warranty.
• If the proof of purchase shows the
product was bought within 1 year,
a free of charge replacement part
can be supplied.
• Please be aware Kelkay will ask
for proof of purchase. You will be
required to provide the following
information:
–
Your contact details - name,
address, contact number, email.
–
Replacement part detail or part
number required.
NOT COVERED UNDER
WARRANTY
• Flickering lights caused by build-
up of algae and limescale on the
connectors
• Swelling or blistering on the
casing of the pump.
• Pump smells of a burning residue.
• Discolouring that looks like rust.
• If the pump has a visible algae or
limescale build up.
• Any damage to the plug or
moulded inserts.
• Any damage caused by misuse or
severe weather conditions.
• Cracks / leaks that have formed
and not reported within 28 days
from purchase.
• Paint and/or surface damage/
discolouration due to limescale or
frost damage.
• Light bulbs are not covered under
the warranty.
• The transformer has a visible build
up of dirt and/or debris.
If any of the conditions above are
found, it is likely that this is due
to incorrect maintenance and the
warranty will be void. Do not dispose
of any components as further
inspection by Kelkay Ltd may be
requested.
If proof of purchase is not available or the product is out of the warranty
period, a replacement parts can be purchased from Kelkay Ltd.