PRODUCT SUPPORT
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helpline:
01405 869333
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email:
TROUBLE SHOOTING
WINTERCARE
• If possible, bring your water
feature indoors for example in a
garage or shed during the winter
or periods of extreme weather
conditions.
• Drain the fountain of all water. If
water freezes within the fountain
this can cause damage.
• Protective covers are available
to purchase to cover the entire
water feature, however we cannot
guarantee that this will protect it
from winter damage.
LIGHTS/TRANSFORMERS
• If the lights and the pump are not
working it is likely the transformer
has failed. If the product is within
the warranty period and misuse
has not occurred, a replacement
part can be issued providing a
proof of purchase is supplied.
• Flickering lights are caused by a
build-up of algae and lime scale
on the connectors between the
transformer and the lights. This
is not covered by the warranty. If
the lights stop working you can
purchase from Kelkay Ltd.
PUMPS
• Check the water is covering the
pump by at least 5cm.
• Check the flow dial on the pump
to ensure that an adequate flow
rate is set.
• Clear the pipe and impeller of any
blockages.
• Check the fuse in the plug.
LEAKS/LOSS OF WATER
• Overfilled - make sure the water
reservoir is not overfilled. Remove
water if necessary.
• Pump Flow Rate - check the
pump and reduce the flow rate if
required.
• Level - ensure the fountain is
completely level.
• Natural evaporation, weather
elements and wildlife will also
affect the fountain water level on
a daily basis. Top up your fountain
as required.
MAIN BODY & PAINTWORK
• Do not confuse limescale residue
with fading paint - this is not
a fault and in most cases the
fountain needs cleaning.
• Paint peeling will occur if the
fountain has been left outside in
the frost and will not be covered
by the warranty.
• Parts broken off the main body
while in use are usually caused by
bad weather conditions and not
covered by the warranty.