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3. MAINTENANCE
There are no user-serviceable parts inside the IRmadillo. Please contact Keit or our local agent
to arrange service or repair. Service should only be performed by suitably trained engineers.
Probe accessories may contain O-rings, which we recommend replacing annually or, where
worn or damaged, more frequently. See Section 5 Accessories for more information on
accessories.
3.1. Service and support contacts
Website:
Postal address:
Keit Ltd.
Unit 4, Zephyr Building
Eighth Street, Harwell Campus
Didcot
Oxfordshire
OX11 0RL
United Kingdom
Telephone number:
+44 (0) 1235 431260
Support email:
3.2. Maintenance & support programme (MSP)
The MSP is for those customers who purchase an IRmadillo and want the assurance that their
instrument will receive regular system maintenance to operate smoothly and uninterrupted.
The service package provides a comprehensive set of health checks, upgrades and remote
support to keep the IRmadillo functioning at the highest level.
Keit requires access to the controller in order to provide remote support. If this is not possible,
any issues will require the system to be returned to Keit for diagnosis.
For more information about our maintenance & support programme contact Keit using
[email protected].
3.3. Spectrum health
The spectrum can be used as a good indication of the health of the instrument.
