Warranty
Keenetic Limited guarantees that the product
is free of hardware defects related to materials
and assembly for 3 years from documented
date of purchase by the first end user, the date
of product service tag automatic registration
in the Keenetic Support Center log at the
device’s first connection to the Internet, or the
first call to the helpdesk, whichever happens
earlier. However, regardless of the date of sale,
the warranty period may not exceed 4 years from
the date of manufacture. Date of manufacture is
determined by the serial number of the product.
The format of the serial number is as follows:
S YY WW xxxxxxxx, where YY is the year, and WW
the week of the production in the given year.
In case of defects manifesting and a valid
claim received from the consumer within this
period, Keenetic Limited will, at its discretion,
provide free repair, replace the product
with a new one, or provide a replacement
equivalent in functionality and reliability.
The warranty only applies to Keenetic products
sold through the official distribution channels
of Keenetic Limited. Warranty service is carried
out through authorized Keenetic service centers
located in the country where the product was sold.
Keenetic Limited warrants neither uninterrupted
or error-free operation nor compatibility of
its software with third party hardware or
software, unless otherwise specified in the
documentation accompanying the product.
Keenetic Limited is not responsible for any
damage directly or indirectly caused to people,
pets, or any property, if it was caused by product
misuse, violation of the rules and conditions
of use or storage of the product, intentional or
negligent actions of the customer or third parties.
Keenetic Limited is not responsible
for loss or corruption of data stored
on storage devices connected to the
Keenetics. We strongly recommend to
make backup copies of important data.
KeenDNS services and online updates are provided
“as is” without any warranty, express or implied.
The warranty is voided in the following cases:
⬛
the product label is missing or serial number
or service code on the label has been changed,
is not readable, or the reading is ambiguous;
⬛
the product was used inappropriately or not
in accordance with the instruction manual;
⬛
the product stopped working as a result
of installing software not distributed through
Keenetic customer support or website;
⬛
the device was damaged due to the connection
of defective third party equipment to it;
⬛
the product was rendered non-functional due
to penetration of foreign objects, substances,
or liquids, as a result of a lightning strike,
flooding, fire, improper ventilation, other
external factors and force majeure situations;
⬛
the product has been opened,
altered, or repaired by unauthorized
persons or service centers;
⬛
the product was damaged during
transportation, except when the
transportation was carried out by an
authorized Keenetic service center.
