KeyGrabber Nano
Copyright © 2013 KeeLog
16
Troubleshooting
The
KeyGrabber Nano
will
not
work with the following hardware configurations:
1. Internal laptop keyboards
2. Bluetooth keyboards
3. USB-PS/2 and PS/2-USB adapters
4. Non-conformant USB keyboards
The keyboard is not responding
The keyboard connector or the keylogger connector is not inserted firmly. Please check the
connection with the USB keyboard and port.
The keylogger does not switch to Flash Drive mode
Please check the following:
1. Is the keylogger inserted between the keyboard and the keyboard port on the PC or
hub?
2. Is your 3-key combination correct?
3. Are you pressing the 3 keys simultaneously? The 3-key combination will not be
accepted if pressed sequentially.
Problems with logging national characters
Please check if you have downloaded the correct layout file and copied it to the flash disk root
directory? If not, please check the
National keyboard layouts
section.
The
keyboard doesn’t work in Flash Drive mode
This is normal behavior. In Flash Drive mode, the keylogger will install the removable disk
instead of the keyboard. Use the mouse to copy the log file to the hard drive, then restore
normal operation. Alternatively, you may connect the keyboard to a different USB port after
switching to Flash Drive mode.
The
mouse and keyboard don’t work in Flash Drive mode
This can happen on wireless keyboards and keyboard/mouse combos. In Flash Drive mode,
the keylogger will install the removable disk instead of the keyboard/mouse combo. To get
around this, connect the keyboard/mouse to a different USB port after switching to Flash
Drive mode.
