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LIMITED WARRANTY
KASSEL SANITÄR S.L. warrants that its electronic products will be free of defects in
material and workmanship during normal use for two years from the date the product is
purchased.
If a defect is found in normal use, KASSEL SANITÄR S.L. will, at its discretion, repair,
provide a replacement part or product, or make appropriate adjustments. Damage
caused by accident, misuse, or abuse is not covered by this warranty. Improper care
and cleaning will void the warranty. Proof of purchase (original sales receipt) must be
provided to KASSEL SANITÄR S.L. with all warranty claims.
KASSEL SANITÄR S.L. is not responsible for labor charges, installation, or other incidental
or consequential costs other than those noted above. In no event shall the liability of
KASSEL SANITÄR S.L. exceed the purchase price of the product.
If you believe that you have a warranty claim, contact your Kassel Distributor, Dealer
or Plumbing Contractor. Please be sure to provide all pertinent information regarding
your claim, including a complete description of the problem, the product, model number,
the date the product was purchased, from whom the product was purchased and the
installation date. Also include your original invoice.
KASSEL SANITÄR S.L. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty excludes product damage
due to installation error, incorrect maintenance, wear and tear, battery, product abuse, or
product misuse, whether performed by a contractor, service company, or the consumer.
This warranty does not cover product damage caused by the following:
- Incorrect installation.
- Inversions of supply pipes.
- Pressures or temperatures exceeding recommended limits.
- Improper manipulation, tampering, bad or lapsed maintenance.
- Foreign bodies, dirt or scale introduced by the water supply or sanitizer tank.
- Use of the soap or sanitizer outside of viscosity specifications.
- Alteration of the original soap/foam/sanitizer dispenser components (including pipes).
Failure to adhere to the safety precautions and/or installation recommendations outlined
in this Installation Guide will void the warranty.
TROUBLESHOOTING
SOLUTION
CAUSE
INDICATOR
PROBLEM
Replace battery
Low battery.
1. Sensor flashes
continuously
when user’s
hands are within
the sensor’s
range.
No water
coming
out of the
faucet:
Increase the range
1. Range is too short.
2. LED in the
sensor does not
flash once when
user’s hands
are within the
sensor’s range.
Decrease the range
2. Range is too long.
The battery must be replaced.
3. Battery is completely used up
4. Unit is in “Security Mode”*
Eliminate cause of reflection.
5. Sensor is picking up reflections from
the washbasin or another object.
Connect the electronic unit
connectors to the solenoid.
1. Connectors between the electronic
unit and solenoid are disconnected.
3. LED in the
sensor flashes
once when
user’s hands
are within the
sensor’s range.
Unscrew solenoid, pull out the
plunger and the spring from the
solenoid and clean them. Use scale
remover material if needed. When
replacing the plunger, please make
sure that the spring is in vertical
position.
2. Debris or scale in solenoid.
Clean the orifice or replace
diaphragm.
3. The central orifice in the diaphragm is
plugged or the diaphragm is torn
Reduce the supply water pressure.
4. The water supply pressure is higher
than 8 bar.
Shut off water supply and unscrew
one of the flexible pipes in order to
reduce the pressure that blocks the
product.
5. The water supply pressure is under 8
bars and yet the pressure in the faucet’s
body is higher. This situation could be
caused by a sudden increase in the water
supply pressure that the back check
prevents from dropping, even after water
supply pressure drops under 8 bars.
Clean the orifice or replace
diaphragm.
1. Debris or scale in diaphragm
1. Sensor flashes
once when
user’s hands
are within the
sensor’s range.
Water flow
from spout
does not
stop:
Clean or eliminate case of
interference.
1. Sensor is dirty or covered.**
2. LED in the
sensor does not
flash once when
user’s hands
are within the
sensor’s range.
Decrease the range or eliminate
cause of reflection.
2. Sensor is picking up reflections from
the washbasin or another object.
Remove, clean, re-install
Filter or aerator is clogged
Water flow
diminished
