for evaluation and repair. Please call Kasco Marine at 715-262-4488 prior to shipping to receive a Return
Authorization Number and/or Repair Form, then ship to:
Kasco Marine, Inc.
800 Deere Rd.
Prescott, WI 54021
Attn: Repairs
Or call Kasco Marine at 715-262-4488 to locate your nearest Authorized Repair Center. You can also email
Kasco at [email protected] .
Note:
Only complete motor assemblies will be accepted for warranty repair. The power cord and all other
components must be returned with the motor as originally assembled. Any missing parts will be replaced at
the customer’s expense and, if determined to have caused the failure, could void the entire warranty. Some
parts are essential for structural support during shipping and others, such as the power cord, are essential to
properly diagnose potential causes of failure. It is not necessary to return the control box with the motor as-
sembly.
Please include the Repair Form received from Kasco Marine or your local distributor with the shipment. If no
Repair Form is available, include your name and physical address for return delivery of the repaired unit and a
daytime phone number and/or e-mail address for correspondence regarding the warranty claim.
Any expedited shipping method for the return of the unit is at the customer’s expense. Kasco Marine will re-
turn units repaired under warranty at our expense via ground freight within the continental United States.
Other Repairs:
Most failed equipment can be repaired at substantially lower costs than replacement with new. Please ship ac-
cording to the instructions in the previous section. Again, it is best to call ahead for a Return Authorization
Number and/or Repair Form so we know the repair is coming.
Kasco Marine offers
free estimates
on repairs at the request of the customer. The request for estimate should
be included in the letter that accompanies the returned unit and must include a daytime phone number and/or
e-mail address.
Estimate options are as follows:
•
We will contact the customer with a total after the unit has been evaluated, but before the work is per-
formed.
•
We will repair the unit only if repair costs are under a stated dollar amount. Example: “Please repair if to-
tal is under $150.00 before shipping charges.”
All estimates that are rejected for repair will be destroyed unless otherwise directed by the customer. If the
customer would like the unit returned, the unit will be restored as closely as possible to the condition in which
it was received and shipped at the customer’s expense for shipping and handling charges.
Billing:
All non-warranty repairs will be returned to the customer and billed C.O.D. unless otherwise directed. Kasco
Marine also accepts Visa and MasterCard credit card payments. Kasco Marine will call for credit card infor-
mation upon completion of the repair at the customer’s request.
All other warranty and repair inquiries should be directed to Kasco Marine, Inc. at 715-262-4488 or
[email protected] .
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