9
a.5 Guarantee
The guarantee certificate, which we consigned to you when you purchased the stove, must be
sent to the producer firm Karmek One Srl, 8 days after delivery date the latest; otherwise, the
guarantee itself will no longer be valid. The estimated 24-months guarantee is valid
exclusively when the installation and test are performed by an authorized Karmek One
assistance center.
We would like to make clear that the guarantee expires in case of tampering, breakages, and
similar, due to non-observance of the instructions reported in this handbook.
a.6 Suitable fuel
The stove functions solely by pellets, a cylinder-shaped fuel made out of a mixture of various
wooden materials; pellets are compliant to DIN 51731 regulations.
The following list summarizes the main characteristics of recommended pellets:
Diameter
6-6,5mm
Maximum length
20-25mm
Caloric output
Approx. 4.600 Kcal/Kg
Humidity
<12%
Ash content
<1,5%
Specific weight and density
Kg/dm³=1,0-1,4
The stove is built to burn not-resinous, preferably beech-wood pellets; therefore, using pellets
whose characteristics are different from the ones listed above reduces its efficiency, provokes
a bad combustion and the formation of incrustations.
Should you use different pellets from the ones recommended the stove’s guarantee would
expire.
a.7 Ordering spares
Exclusively authorized Karmek One technical personnel must perform interventions of any
entity.
Please refer to the authorized assistance center or to your retailer for possible requests of
spares.
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