EVM Modules of the MS Series Technical Introduction and User’s Guide
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Example:
The message number “11” may be entered as “Please dial “112” to
get quotes, or “115” to place an order.” by the program “86411”, the
message number “12” may be entered as “Please dial “121” for problems
related to fax devices, or dial “133” for problems related to exchanges.” by
the program “86412” and consequently, the message “Welcome to our
company. Please dial “411” for the sales, “412” for the technical service
departments, or wait for the operator.” may be recorded by the program
“86400” as the entry message number “00”, hence a menu system can be
established by this way.
*In the event that additional messages are desired to be entered like this, it
may be necessary to increase the Flash Memory capacity.
Notes:
1.
The operator must take the ACD service off line before entering that
program.
2.
While listening to the ACD messages, the calling parties can dial
numbers without the requirement of waiting for the end of the message,
except the Wrong Number Message, the Wait Message and the Transfer
Message.
3.
The calling parties have 8 seconds to dial the extension number, except
the Wait Message, the Transfer Message and the Enter Password
Message. If they fail to dial a number within 8 seconds, then they are
transferred to the operator. In that case, the call rings on the operator
for 6 ringing periods and the line drops if it is not answered.
4.
The Wait Message, the night mode entry message, the DISA entry
message and enter password message are the messages that are
employed in cases even when the call forwarding features of the EVM
are off line.
5.
If the ACD message is recorded onto the previous message, then the old
one is erased automatically. A dual-frequency tone is received while the
old message is being erased. The new ACD message can be recorded
after that tone stops.
6.
Upon completing message recording, you should terminate the
operation by replacing the handset of your phone. You must not employ
the key “*” in order to terminate the operation.
7.
The ACD capacity should be taken into account and the messages should
be recorded as short and explanatory as possible. If the ACD message
capacity is exceeded during the recording operation, then the system
terminates the operation automatically and emits internal dial tone.
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