DN1870-0905
11
P345MTR and P345KPMTR Readers Installation Manual
Troubleshooting
If the operation of a component is in doubt, substitute a known good component and
retry the system. Always verify wiring against the provided wiring information before
powering up the reader.
Table 5: Error Conditions and Possible Solutions
Condition
Possible Solutions
None of the LEDs are on.
Check the following:
Power connections to the reader.
Reader supply voltage at connector pin 3 and that
the ground connection pin 2 is secure and well
connected.
The door does not open
and the green LED does
not light when a qualified
credential is presented.
Verify that the door strike and the green LED are wired
correctly. Verify that the access credential has been
entered and that the reader has been properly
configured in the host system.
The green LED does not
light but the door strike
unlocks the door when a
valid credential is
presented.
Verify that the door strike is wired correctly. Refer to
the appropriate wiring diagram in your controller
manual. Disconnect the wire from pin 7 (green LED)
and connect pin 7 to pin 2 (ground). If the green LED
is now on, the reader is good and the connection to
the reader is defective. If the green LED does not light,
replace the reader.
